Senior Sustaining Engineer & Incident Response Lead

AutoStore System Inc.; Atlanta (GA); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Health Savings Account with company

12 holidays + paid time off + parental

401(k) plan with employer match

Educational assistance & mentorship

Life Insurance & Disability Insurance

Employee Assistance programmes

Job summary

AutoStore, a global warehouse automation company, seeks a Sustaining Engineering Lead to direct day-to-day work for junior engineers and contractors. You will own intake, triage, prioritisation, and resolution of escalated Tier 2 issues while ensuring high-quality fixes and thorough reviews.

You will mentor engineers, coordinate on-call rotations, and collaborate across support, quality, and product teams to prevent escalations and drive reliability improvements.

Qualifications

• Proficiency in .NET and debugging in a live production codebase.
• Strong problem-solving with root-cause analysis and regression risk assessment.
• Experience leading and mentoring junior engineers and contractors.
• Excellent communication to explain status and root cause during incidents.

Responsibilities

• Serve as technical lead for Sustaining, triaging and resolving Tier 2 customer issues.
• Deliver clean fixes, patches, and maintenance releases following standards.
• Review junior engineers' fixes and gate quality before release to customers.
• Investigate customer defects using logs, telemetry, and field data to isolate causes.
• Drive rapid issue resolution within SLAs and escalate when needed.
• Participate in on-call rotation and lead post-incident reviews.
• Create and maintain technical docs, known-error records, and KB articles.
• Mentor and review work of junior engineers and contractors.
• Collaborate with Support, Quality, and Product Engineering to backlog defects.
• Analyze trends to identify systemic problems and propose improvements.

Skills

.NET

Debugging

On-call experience

Leadership

Root cause analysis

Customer communication

Job description

AutoStore, a global warehouse automation company, seeks a Sustaining Engineering Lead to direct day-to-day work for junior engineers and contractors. You will own intake, triage, prioritisation, and resolution of escalated Tier 2 issues while ensuring high-quality fixes and thorough reviews.

You will mentor engineers, coordinate on-call rotations, and collaborate across support, quality, and product teams to prevent escalations and drive reliability improvements.