Senior Surveillance Officer

Bally's Interactive; Kansas City (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

Bally's Interactive in Kansas City, MO, is seeking a vigilant Surveillance Officer to monitor casino operations, observe activity, and report findings to management and the Missouri Gaming Commission.

The role requires strong attention to detail, clear written reports, and the ability to work varied shifts in a secure, fast-paced environment. Join a team dedicated to safety, compliance, and exceptional guest service.

Qualifications

• High school diploma or GED preferred.
• One year of surveillance experience preferred.
• Must obtain Missouri Gaming Commission occupational license.
• Ability to write clear and concise reports.
• Knowledge of surveillance equipment and casino operations.
• Must be able to work any assigned shift, including late nights, weekends, holidays, and overtime.

Responsibilities

• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
• Observe activity in all monitored areas and report observations to officials.
• Monitor activity for criminal activity and regulatory violations.
• Record surveillance activity in daily log and report observations.
• Assist in training Surveillance Operators on equipment and procedures.
• Oversee Surveillance activities in the absence of the Surveillance Supervisor.

Skills

Report writing

Attention to detail

Communication

Observational skills

Education

High school diploma or GED

Tools

CCTV systems

NVR systems

Alarm systems

Listening devices

Job description

ESSENTIAL FUNCTIONS:

• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
• Plan, communicate, and implement procedures in accordance with Surveillance Director.
• Observe all customer and team member activities in all monitored areas, including, but not limited to, casino floor, cage, count room, restaurants, and back of house common areas.
• Monitor activity for criminal activity, violation of Missouri Gaming Commission regulations, and/or violation of company policies and procedures.
• Appropriately record activities and report observations to company and Missouri Gaming Commission officials.
• Appropriately record surveillance activity in daily log.
• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, market plans, and team member and patron information.
• Assist in training Surveillance Operators on all equipment and procedures.
• Oversee Surveillance activities in the absence of the Surveillance Supervisor.
• Have complete knowledge of all casino events and promotional activities.
• Keep work area in a clean and orderly manner.
• Ensure the safety and security of all customers and team members.
• Comply with all policies and procedures established by Bally’s Casino and departmental management.
• Other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES, and OTHER CHARACTERISTICS:

• A high school diploma or GED is preferred.
• One year of surveillance experience is preferred.
• Must obtain Missouri Gaming Commission occupational license.
• Ability to write clear and concise reports using correct grammar and punctuation.
• Appropriate use of personal computer.
• Knowledge of all surveillance equipment, including CCTV cameras and monitors, NVR system, alarm systems, and listening devices, and all CCTV related computer systems.
• Knowledge of casino games and internal controls.
• Must be able to work any assigned shift, including late nights, weekends, holidays, and overtime.
• Read, write, and understand simple instructions.
• Communicate appropriately with all casino customers, casino departments, and fellow team members.
• Understand and adhere to all Missouri Gaming Commission regulations and any other applicable federal, state, and/or local regulations.
• Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • PHYSICAL DEMANDS: while performing the duties of this job, the team member is required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, bend, or crouch; and talk and hear. The team member must occasionally lift and/or move up to 10 pounds; and stand and walk. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The team member is required to constantly watch multiple surveillance monitors.
  • WORK ENVIRONMENT: while performing the duties of this job, the team member is exposed to variable temperatures, beeping alarms, and bright flashing lights. The surveillance room is a secured, locked office environment. The noise level in the work environment is usually reasonably quiet.

ACKNOWLEDGMENT:

This job description describes the essential functions and basic skills and knowledge required for a team member to successfully perform the position, and the team member hereby certifies that the team member is capable of performing the essential functions listed here, with or without accommodation. Bally's KCreserves the right to modify any part of this job description at any time based on business demands. The team member understands and acknowledges that all team members of the Company are employed on an at-will basis, meaning that either the team member or the Company may terminate the work relationship at any time, for any reason, and without notice. The team member further understands and acknowledges that this job description does not constitute an employment contract, nor does it guarantee the team member any future employment with the Company. Only the Vice President & General Manager has the authority to enter into any employment contract or other written employment agreement with a team member.