Property Surveillance I

Grand-Sierra-Resort-and-Casin; Reno (NV); On-site; USD 28,000 - 39,000; Full time

Job summary

Grand-Sierra Resort and Casino in Reno, NV seeks a vigilant Surveillance Officer to monitor property areas, identify unusual activities, and report to management and authorities. You will document incidents, review video evidence, and support investigations.

The role requires multitasking, discretion, and proficiency with surveillance equipment and MS Office. Must be 21+, able to obtain a gaming license, and work nights and weekends as needed.

Qualifications

• Minimum 1 year of previous Casino Surveillance experience.
• Must be able to maintain or obtain gaming license.
• Excellent observation and reporting skills.

Responsibilities

• Utilize equipment to identify and report illegal and unusual activities in all outside areas and property.
• Report all illegal activities to authorities and management.
• Ensure continuous monitoring to identify theft or safety risks.
• Research incidents and review video evidence for investigations.
• Prepare incident and observation reports and investigation summaries.
• Assist in investigations with law enforcement as needed.
• Ensure regulatory compliance by team members and guests.
• Maintain functioning surveillance equipment across the shift.
• Communicate effectively with team members and maintain professional environment.
• Operate surveillance devices, input data, and capture photographs as required.
• Maintain discretion and confidentiality in surveillance duties.
• Perform any other duties within the scope of the position.

Skills

Self-motivation

Multi-tasking

Decision making

Communication

Microsoft Office

Tools

Video surveillance systems

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

• Utilize necessary equipment to identify, record, document and report illegal and unusual activities occurring in all
  outside areas as well as possible properties owned by Meruelo Group, LLC.
• Report all illegal and unusual activities to the appropriate authorities and management.
• Ensure the property is visually being monitored in all areas at all times in order to identify possible theft or safety risks.
• Research and review incidents, locate video evidence requested for investigations by other departments and conduct
  special surveillance assignments.
• Prepare incident reports, observation reports, trouble reports, and investigation summaries.
• Assist in any internal or external investigations conducted with authorized Law Enforcement Agency.
• Ensure Team Members and Guests are complying with regulations, ordinance, and policies and procedures of the
  Property.
• Ensure all Surveillance equipment is functioning properly throughout respective shift.
• Maintain a good communication with Team Members and maintains a positive and professional work environment.
• Contribute to a team effort and accomplishes related results as required.
• Operate phones, computers and other surveillance equipment, input/retrieve data, take photographs and make
  DVD’s.
• Maintain the highest level of discretion and confidentiality while performing all surveillance duties.
• Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES

• Maintain a consistent and continuous self-education program, in preparation to acquire job knowledge.
• Must be self-motivated, able to multi-task and give directives to the Security Department and/or other outside
  agencies when needed as well as effectively present information and respond to questions from all levels of staff and
  Law Enforcement.
• Able to make quick and accurate decisions and relay pertinent information to the appropriate personnel in a calm,
  professional manner.
• Ability of simple reading, and complex writing and task completion skills is required.
• Must have the following skills: compiling, precision working, following instructions, memorization, problem solving,
  independent judgment, and decision making.
• Proficient in Microsoft Office Suite.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 21 years of age.

EDUCATION and/or EXPERIENCE

• Minimum 1 year of previous Casino Surveillance experience required or any combination of education, training, or
  experience that provides the required knowledge, skills, and abilities.

CERTIFICATES AND LICENSES

• Must be able to maintain appropriate Gaming License.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is constantly sitting, occasionally standing and walking
  during the duration of their shift.
• Team member must be able to push/pull 25lbs or less occasionally.
• The team member will constantly have repetitive use of both hands and light grasping motions. Finger dexterity of
  both hands will be constantly required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to
  successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
  individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face
  including verbal contact with others on extended shifts around computer equipment and electrical devices.
• Team member may be exposed to confined areas.
• The noise level in the work environment is usually moderate but may be loud at times.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.