Surveillance Shift Supervisor

Saracen Casino; Pine Bluff (AR); On-site; USD 48,000 - 68,000; Full time

Job summary

Saracen Casino is seeking a Surveillance Supervisor to protect assets and ensure compliance with State and Federal gaming laws. In a relief capacity, the role includes supervising Surveillance Operators and Investigators and maintaining confidentiality across all property operations.

The position requires knowledge of Arkansas Gaming Regulations, the ability to learn all games and cheating indicators, and experience in surveillance or supervisory roles within a casino environment.

Qualifications

• Must pass Blackjack Certification Assessment.
• 21 years of age or above.
• Must obtain and maintain a gaming license issued by the State of Arkansas.
• Prior gaming surveillance experience required.
• Prior supervisory/management experience preferred.

Responsibilities

• Observe and report gaming violations and thefts; document findings.
• Maintain confidentiality of property-related issues.
• Operate monitor room equipment and basic computer functions.
• Learn all games in use on property and identify cheating indicators.
• Write clear reports as needed and respond to surveillance management requests.
• Read Arkansas Gaming Regulations and Title 31 rules and laws.
• Attend training classes and seminars as directed.
• Supervise Surveillance Operators and Investigators in supervisor's absence.
• Maintain a neat, organized work area and conduct duties honestly and with integrity.

Skills

Surveillance experience

Supervisory experience

Casino regulations

Communication skills

Education

High School Diploma

Job description

This position is responsible for protecting Company assets and performing surveillance duties to ensure State and Federal gaming laws and policies and procedures are being maintained in Table Games, Slots, Cage, and Count Rooms. In a relief capacity, this position is also responsible for supervising Surveillance Operators and Investigators.

Employees are required, on a continual basis to…

Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.

Maintain a professional departmental, company and community reputation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Observe and report any and all gaming violations and/or thefts of property and ensure these are documented.
• Maintain strict confidentiality of all property related issues.
• Operate monitor room equipment, including basic computer functions.
• Participate in court actions as required.
• Learn all games in use on property and all procedures and cheating indicators of such games.
• Write proper reports as needed.
• Read and understand Arkansas Gaming Regulations and Title 31 rules and laws.
• Respond to Surveillance Management and ARC requests.
• Respond to requests of all other departments when necessary.
• Maintain a neat and organized work area.
• Perform work in an honest and trustworthy manner.
• Maintain confidentiality within the set guidelines.
• Perform Player evaluations while furthering knowledge of surveillance operations.
• Ensure at all times that “Confidentiality Rules” are observed and enforced.
• Attend all training classes and seminars as directed.
• Must pass all tests and assessments.
• Maintain digital recordings and storage, and document any system abnormalities or malfunctions in the tech log.
• Observe and identify suspected cheaters and cheating techniques, and make department management aware of the observations.
• Other duties as assigned.

The above statements are intended to describe the general nature and level of work being

performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

SUPERVISORY RESPONSIBILITIES:

Supervises Surveillance Operators and Investigators in the absence of the Surveillance Shift Manager.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

Must be able to pass, or have already passed, a Blackjack Certification Assessment.

AGE and GAMING:

21 years of age or above

Gaming property – Must be able to obtain and maintain a gaming license issued by the State of Arkansas.

EDUCATION and/or EXPERIENCE: High School Graduate or equivalent. Previous gaming surveillance experience required. Previous experience in a management/supervisory capacity

preferred.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals,

maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and small group

situations.

MATHEMATICAL SKILLS:

Ability to work with and apply mathematical concepts such as probability, fractions and percentages preferred.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by the Employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have 20/20 corrected vision. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifteen (15) pounds, and varied instances of standing/walking during the shift.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those that must be met by Employees while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be

subjected to tobacco smoke.

Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying-schedules to reflect the business needs of the property.

This position requires some anonymity from the general employee population and limited to no participation in company employee events

Each employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSH Act which are applicable to his own actions and conduct."

Here's a breakdown of what this means:

• Compliance with Standards: Employees must follow the occupational safety and health standards established by OSHA. These standards are designed to protect workers from various hazards in the workplace.
• Adherence to Rules and Regulations: Employees are also required to comply with any rules, regulations, and orders issued under the OSH Act. This includes following specific procedures and safety practices that are put in place to mitigate risks.
• Personal Conduct: The clause emphasizes that employees' own actions and conduct must align with safety standards. This means that workers have a personal responsibility to engage in safe work practices and avoid behaviors that could endanger themselves or others.

SAFETY SENSITIVE POSITION

This position is classified as a safety-sensitive position under applicable laws and regulations. The role requires heightened awareness and the ability to perform job duties safely and effectively, as it involves tasks that could impact the health and safety of employees, guests, and the public. As such, employees in this role may be subject to drug and alcohol testing in accordance with company policy and legal requirements.

Adhere to and promote the following:

READY STANDARDS

• R - Recognize
• E - Engage
• D - Deliver
• Y - Yes, We Can!

Saracen Casino Resort is an Equal Opportunity Employer