Senior Surgical Scheduling Coordinator

Corewell Health; Grand Rapids (MI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-demand pay (Payactiv)

Discounts directory

Identity protection

Retirement options

Eligibility for benefits

Job summary

Corewell Health in Grand Rapids, MI seeks a Senior Patient Services Representative (PSR Senior) to coordinate advanced surgical scheduling for multiple surgeons across locations. Requires PSR experience and strong scheduling workflow knowledge in a fast-paced healthcare setting.

The role demands exceptional organization, multitasking, and communication with providers, clinical teams, patients, hospitals, and external partners to deliver outstanding service.

Qualifications

• High School Diploma or equivalent.
• 3 years of relevant experience.
• Preferred Associate’s degree is a plus.

Responsibilities

• Schedules complex referrals and surgeries, including medical record review.
• Audits and develops action plans for process improvement.
• Oversees development and delivery of clerical training using standard work.
• Performs tracking and trending reviews within the department/practice.
• Serves as a subject matter expert/resource to the department/practice.
• Maintains flexibility to perform PSR, Associate and Intermediate roles when needed.
• Participates in safety initiatives and ensures required competencies are met.
• Performs other duties as assigned.

Education

Associate’s degree

Job description

Corewell Health in Grand Rapids, MI seeks a Senior Patient Services Representative (PSR Senior) to coordinate advanced surgical scheduling for multiple surgeons across locations. Requires PSR experience and strong scheduling workflow knowledge in a fast-paced healthcare setting.

The role demands exceptional organization, multitasking, and communication with providers, clinical teams, patients, hospitals, and external partners to deliver outstanding service.