Senior Surgical Onsite Specialist - Madison/Milwaukee

Medtronic plc; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Medtronic plc, a global leader in healthcare technology, is seeking a Senior Surgical Onsite Specialist. This remote role covers Madison, WI and Milwaukee, WI with travel to accounts in the territory.

You will support on-site procedures, train staff, and drive product adoption with SAM collaboration. The ideal candidate holds a bachelor's degree and 3+ years in clinical or B2B sales, strong communication, and proficiency with Microsoft Office tools.

Qualifications

• Bachelor's degree with 3 years relevant experience.
• 3+ years of clinical or B2B sales experience preferred.
• Strong communication and computer skills; ability to present complex demos.

Responsibilities

• Provide on-site case support and customer training across Surgical Centers of Therapy.
• Assist with procedures, upgrades, maintenance, and product deployment.
• Lead in-service training for physicians and staff; support education programs.
• Generate leads in SFDC and assist SAM with regional growth.

Skills

Excellent communication

Interpersonal skills

Driven to results

Team collaboration

Education

Bachelor's degree

Tools

Microsoft Office

PowerPoint

MS Teams

Job description

We anticipate the application window for this opening will close on - 24 Oct 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Surgical Operating Unit - Partnering across open, laparoscopic, minimally invasive therapies, and robotic-assisted surgery like no one else. Centered on collaboration, training, and innovation, our surgical ecosystem meets today's demands while advancing minimally invasive surgeries for the future, always aiming to improve patient care.

We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.

Bring your sales talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career in sales that changes lives.

Primary Responsibilities

The Senior Surgical Onsite Specialist (SOS) is responsible for providing case support and customer support, training and education, and solution implementation assistance across aligned Surgical Centers of Therapy (COTs). This role ensures seamless product utilization by assisting with on-site procedures, addressing customer inquiries, performing equipment upgrades and maintenance, and leading training initiatives for physicians and staff within an assigned account alignment and in partnership with the Surgical Account Manager (SAM). The Surgical Onsite Specialist plays a critical role in lead generation, sales support, and market expansion efforts, contributing directly to the organization's growth and success.

Territory

Madison, WI and Milwaukee, WI

Customer Support

Provide real-time procedural assistance for Surgical COTs within aligned territory.

Offer technical expertise and troubleshooting support to ensure successful product usage.

Serve as a trusted resource for physicians and surgical teams in the OR.

Customer Engagement & Communication

Act as a primary point of contact for customer inquiries during on-site procedures.

Ensure clear and effective communication between customers and colleagues.

Identify and report concerns and opportunities to aligned Surgical Account Manager (SAM).

Equipment Upgrades & Maintenance

Perform equipment and software upgrades as required.

Conduct equipment fleet audits to ensure optimal product performance and compliance.

Training & Education

Lead in-service training sessions for physicians, residents, and surgical staff on surgical product applications.

Support Resident Labs, MedEd courses, RPEs (Regional Peer Education), and Continuing Education (CE) programs.

Sales & Implementation Support

Assist Surgical Account Manager (SAM) and Specialists with product trials, implementation, and conversion initiatives.

Provide on-site support for regional conversions and product adoption strategies.

Inventory Management

Maintain accurate tracking and availability of surgical products for smooth procedure execution.

Ensure inventory levels meet customer and operational needs.

Success Metrics

• Achieve/exceed sales objectives by driving product utilization and customer engagement.
• Secure base business and expand new accounts through effective procedural support.
• Generate and track leads in SFDC (Salesforce.com) to fuel growth and business expansion.

Product Portfolio Alignment

• Stapling
• Energy
• Access & Instrumentation (A&I)
• OR Safety
• Wound Closure
• GYN & Hernia

Required Qualifications

• Bachelor's degree with 3 years of relevant experience

Preferred Qualifications

• 3+ years of clinical or B2B sales experience
• Excellent communication and interpersonal skills
• Strong Computer Skills (Microsoft Office, PowerPoint, MS Teams)
• Strong drive for results; Action orientated; Strong work ethic and career ambition; Ability to develop and present complex product demonstrations.
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Respo