Surgical Onsite Specialist (Cleveland OH)

Medtronic plc; Ohio; Remote; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Employee stock purchase plan

Job summary

Medtronic is seeking a Surgical Onsite Specialist to provide case and customer support, lead on-site training, and assist with product trials and conversions across aligned Surgical Centers of Therapy. Remote role requiring up to 50% travel to accounts within the territory.

Candidates should have a Bachelor’s degree and 1+ year in a field-based role, with strong communication and Microsoft Office skills. Valid driver’s license and ability to travel up to 50% when needed are required.

Qualifications

• Bachelor’s degree required or equivalent.
• Minimum 1 year of experience in field-based role; travel ~25%.
• Strong communication and interpersonal skills.
• B2B sales experience preferred; clinical OR experience in OR is a plus.

Responsibilities

• Provide on-site procedural support and customer assistance in aligned territory.
• Lead training sessions for physicians and staff; support education programs.
• Assist SAM with product trials, implementation and conversions; provide on-site support.

Skills

Sales experience

Communication skills

Clinical OR experience

B2B sales

Education

Bachelor’s degree

Tools

Microsoft Office

PowerPoint

MS Teams

Job description

We anticipate the application window for this opening will close on - 6 Nov 2026. Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Surgical Operating Unit strives to enable earlier diagnosis, better treatment, faster complication-free recovery, and enhanced patient outcomes through less invasive surgical solutions across the care continuum. Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations. We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.

Careers that Change Lives

Bring your sales talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career in sales that changes lives.

A Day in the Life

The Surgical Onsite Specialist (SOS) is responsible for providing case support and customer support, training and education, and solution implementation assistance across aligned Surgical Centers of Therapy (COTs). This role ensures seamless product utilization by assisting with on-site procedures, addressing customer inquiries, performing equipment upgrades and maintenance, and leading training initiatives for physicians and staff within an assigned account alignment and in partnership with the Surgical Account Manager (SAM). The Surgical Onsite Specialist plays a critical role in lead generation, sales support, and market expansion efforts, contributing directly to the organization’s growth and success.

Primary Responsibilities:

• Customer Support Provide real-time procedural assistance for Surgical COTs within aligned territory. Offer technical expertise and troubleshooting support to ensure successful product usage. Serve as a trusted resource for physicians and surgical teams in the OR.
• Customer Engagement & Communication Act as a primary point of contact for customer inquiries during on-site procedures. Ensure clear and effective communication between customers and colleagues. Identify and report concerns and opportunities to aligned Surgical Account Manager (SAM).
• Equipment Upgrades & Maintenance Perform equipment and software upgrades as required. Conduct equipment fleet audits to ensure optimal product performance and compliance.
• Training & Education Lead in-service training sessions for physicians, residents, and surgical staff on surgical product applications. Support Resident Labs, MedEd courses, RPEs (Regional Peer Education), and Continuing Education (CE) programs.
• Sales & Implementation Support Assist Surgical Account Manager (SAM) and Specialists with product trials, implementation, and conversion initiatives. Provide on-site support for regional conversions and product adoption strategies.
• Inventory Management Maintain accurate tracking and availability of surgical products for smooth procedure execution. Ensure inventory levels meet customer and operational needs.

Success Metrics:

Achieve/exceed sales objectives by driving product utilization and customer engagement. Secure base business and expand new accounts through effective procedural support. Generate and track leads in SFDC (Salesforce.com) to fuel growth and business expansion.

Product Portfolio Alignment:

Stapling Energy Access & Instrumentation (A&I) OR Safety Wound Closure GYN & Hernia Responsibilities may include the following and other duties may be assigned.

Primary Qualifications:

• Bachelor’s degree Minimum of 1 year of required experience Field-based role that requires approximately 25% travel
• Preferred Qualifications: 1+ year of clinical experience in the OR B2B sales experience Excellent communication and interpersonal skills Relevant clinical or hospital experience Strong Computer Skills (Microsoft Office, PowerPoint, MS Teams) Strong drive for results; Action orientated; Strong work ethic and career ambition; Ability to develop and present complex product demonstrations.
• A valid driver's license issued in one of the 50 States with a clean driving record is required.
• The ability to travel up to 50% when necessary, which will include overnight and/or weekends, as required.

Physical Job Requirements:

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers via a variety of media including telephone, email, instant message and in-person. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America) For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. §214.2(h)(4)(iii)(A) is required.

U.S. Work Authorization & Sponsorship:

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Benefits & Compensation:

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$70,000 - $70,000

• In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.
• Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
• Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
• Regular employees are those who are not temporary, such as interns.
• Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan.
• Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below: Medtronic benefits and compensation plans

Equal Employment Opportunity Statement:

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

The employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.