Surgical Clinical Specialist

CVS Covidien Sales LLC; United States; On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Plan with Employer Match

Tuition assistance/reimbursement

Employee Assistance Program

Job summary

Medtronic is seeking a Surgical Onsite Specialist to provide on-site procedural support and training within a Columbus, OH territory. You will work closely with the Surgical Account Manager to drive product utilization, support case procedures, and manage equipment upgrades.

The role involves real-time troubleshooting, customer engagement, and leading training for physicians and staff, with 25% travel and potential up to 50% in peak periods.

Qualifications

• Bachelor’s degree required.
• Minimum of 1 year of experience.
• Field-based role with ~25% travel.
• Preferred: 1+ year of OR clinical experience.
• B2B sales experience preferred.
• Excellent communication and interpersonal skills.
• Strong computer skills: MS Office (PowerPoint, Teams).
• Valid driver’s license in any US state; travel up to 50% as needed.

Responsibilities

• Provide real-time procedural assistance for Surgical COTs within the territory.
• Serve as primary contact for customer inquiries during on-site procedures.
• Identify and report concerns and opportunities to the SAM.
• Perform equipment and software upgrades and fleet audits.
• Lead in-service training for physicians and staff; support CE programs.
• Assist SAM with product trials, implementation, and conversions.
• Maintain accurate inventory and support base business growth.

Skills

Communication skills

Interpersonal skills

Sales experience

B2B sales

Valid driver's license

Microsoft Office

Travel ability

Sales prospecting

Education

Bachelor’s degree

Tools

Salesforce (SFDC)

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life Careers that Change Lives Bring your sales talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career in sales that changes lives.

The Surgical Onsite Specialist (SOS) is responsible for providing case support and customer support, training and education, and solution implementation assistance across aligned Surgical Centers of Therapy (COTs). This role ensures seamless product utilization by assisting with on-site procedures, addressing customer inquiries, performing equipment upgrades and maintenance, and leading training initiatives for physicians and staff within an assigned account alignment and in partnership with the Surgical Account Manager (SAM). The Surgical Onsite Specialist plays a critical role in lead generation, sales support, and market expansion efforts, contributing directly to the organization’s growth and success.

Territory: Columbus, OH

Customer Support

Provide real-time procedural assistance for Surgical COTs within aligned territory. Offer technical expertise and troubleshooting support to ensure successful product usage. Serve as a trusted resource for physicians and surgical teams in the OR.

Customer Engagement & Communication

Act as a primary point of contact for customer inquiries during on-site procedures. Ensure clear and effective communication between customers and colleagues. Identify and report concerns and opportunities to aligned Surgical Account Manager (SAM).

Equipment Upgrades & Maintenance

Perform equipment and software upgrades as required. Conduct equipment fleet audits to ensure optimal product performance and compliance.

Training & Education

Lead in-service training sessions for physicians, residents, and surgical staff on surgical product applications. Support Resident Labs, MedEd courses, RPEs (Regional Peer Education), and Continuing Education (CE) programs.

Sales & Implementation Support

Assist Surgical Account Manager (SAM) and Specialists with product trials, implementation, and conversion initiatives. Provide on-site support for regional conversions and product adoption strategies.

Inventory Management

Maintain accurate tracking and availability of surgical products for smooth procedure execution. Ensure inventory levels meet customer and operational needs.

Achieve/exceed sales objectives by driving product utilization and customer engagement. Secure base business and expand new accounts through effective procedural support. Generate and track leads in SFDC (Salesforce.com) to fuel growth and business expansion.

Stapling Energy Access & Instrumentation (A&I) OR Safety Wound Closure GYN & Hernia

Responsibilities may include the following and other duties may be assigned.

Required Qualifications

• Bachelor’s degree
• Minimum of 1 year of required experience
• Field-based role that requires approximately 25% travel
• Preferred Qualifications: 1+ year of clinical experience in the OR
• B2B sales experience
• Excellent communication and interpersonal skills
• Relevant clinical or hospital experience
• Strong Computer Skills (Microsoft Office, PowerPoint, MS Teams)
• Strong drive for results; Action orientated; Strong work ethic and career ambition; Ability to develop and present complex product demonstrations.
• A valid driver's license issued in one of the 50 States with a clean driving record is required.
• The ability to travel up to 50% when necessary, which will include overnight and/or weekends, as required.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers via a variety of media including telephone, email, instant message and in-person. For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):70000

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)

• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.

For further information about the E-Verify program, please click here.