Senior Surety Client Manager — Hybrid/Remote Roles

WTW; Phoenix (AZ); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health and Welfare Benefits

Paid Holidays

Paid Time Off

Retirement Benefits

Job summary

WTW in Phoenix seeks a Senior Surety Client Manager to support Producers and Account Executives in prospecting and managing surety accounts. You will handle bond requests, billing issues, reports, and communicate with underwriters.

This role emphasizes strong communication, client service, and the ability to manage multiple priorities in a fast-paced environment within a hybrid work model.

Qualifications

• P&C licensed
• 5-7 years of relevant Surety experience
• Insurance designations desirable
• Strong verbal and written communication skills
• Effective time management, teamwork and prioritization
• Ability to handle multiple priorities in a fast-paced environment
• Independently carry out assignments

Responsibilities

• Manage day-to-day needs for clients, including bond requests, billing issues, bond reports
• Request periodic informational updates, analyze them and communicate data to underwriters
• Respond to clients’ needs and questions relating to account bond program, project limits and opportunities
• Communicate with underwriters on status of account or bond approvals
• Issue original bonds as needed
• Develop carrier submissions and present final proposals to prospects
• Gather information from prospective clients, complete high-level bond reviews, assist in resolving billing and collections issues
• Demonstrate effective communication with internal and external clients/peers/sureties
• Support other surety staff as needed and attend client meetings

Skills

P&C licensed

5-7 years

Verbal and written comms

Customer service

Time management

Teamwork

Job description

WTW in Phoenix seeks a Senior Surety Client Manager to support Producers and Account Executives in prospecting and managing surety accounts. You will handle bond requests, billing issues, reports, and communicate with underwriters.

This role emphasizes strong communication, client service, and the ability to manage multiple priorities in a fast-paced environment within a hybrid work model.