Senior Support Technician

Montgomery-Public-Schools; Birmingham (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

Montgomery-Public-Schools is seeking a Senior Support Technician to install, image, and maintain school computer systems. You will diagnose hardware and software issues, configure devices, manage inventories, and provide timely helpdesk support for students and staff.

You will collaborate with instructional technology teams, perform data cabling work, and ensure compliance with safety and district policies. The role requires after-hours flexibility and a strong commitment to reliability.

Qualifications

• High school diploma or GED.
• Minimum of one year technology-related work experience.
• Ability to install and configure virus and malware removal and operate helpdesk software.
• Possess and maintain a valid driver’s license.
• Able to meet suitability criteria under Alabama Child Protection Act.
• Knowledge of multiple computer operating systems and applications.
• Willingness to obtain technology certifications related to job goals.
• Troubleshoot technology issues using best practices.
• Written and oral communication skills to convey technical concepts.
• Lift up to 50 pounds and handle hardware installation.
• Willingness to work after hours, weekends, or holidays.
• Punctuality and regular attendance.
• Such alternatives as the Board may require.

Responsibilities

• Demonstrates support for the school system and its vision, goals and priorities.
• Implements plans for replacing and upgrading school systems and local school computer hardware and software.
• Provides users with efficient, courteous and timely technical support.
• Performs bulk imaging of equipment/machines as needed.
• Manages accurate parts and equipment inventories in accordance with school system procedures.
• Works with instructional technology team to implement plans for technology upgrades and deployments.
• Replaces/repairs parts of computer hardware; diagnoses hardware vs software problems.
• Completes installation and termination of data cabling and fiber.
• Performs helpdesk ticket closure with timely user communication.
• Maintains hardware and software; performs routine maintenance.
• Diagnoses problems and upgrades computers.
• Serves as liaison between technology department and school representatives.
• Maintains confidentiality and high ethical standards.
• Demonstrates initiative for improvements; participates in training.
• Responds to inquiries in a timely and positive manner.
• Maintains and submits reports, records, and correspondence accurately.
• Maintains tools, equipment, and parts; uses time efficiently.
• Adheres to policies, laws, and board procedures.
• Reports absences and takes leave per board policies.
• Performs other duties as assigned.

Skills

OS knowledge

Communication skills

Troubleshooting

Helpdesk software usage

Physical aptitude

Education

High school diploma or GED

Tools

Helpdesk software

Job description

Job Title – Senior Support Technician

Supervisor: Director of Technology, Assistant Director of Information Technology

Job Goals:

• To provide excellent technical service for school system computer systems by performing a variety of skilled and technical duties including installation, repair, and maintenance of computers, printers, and other technology equipment.
• To systematically and accurately inspect, isolate, and diagnose hardware and software malfunctions to determine appropriate repair procedures, replace defective parts, and restore equipment to proper operation.
• To efficiently install and configure hardware and software.

Minimum Qualifications:

1. High school diploma or GED.
2. Minimum of one (1) year of technology related work experience.
3. Ability to install and configure virus and malware/Spyware removal and operate helpdesk software.
4. Possess and maintain a valid driver’s license.
5. Ability to meet the suitability criteria for employment and/or certification/licensure under the Alabama Child Protection Act of 1999 and Act No. 2002-457.
6. Knowledge of multiple computer operating systems and applications.
7. Ability and willingness to obtain technology certifications related to job goals.
8. Ability to troubleshoot technology issues/products using best practices.
9. Written and oral communication skills with the ability to communicate technical concepts.
10. Ability to lift up to 50 pounds; agility and dexterity needed to stoop, bend, lift/move equipment (computers and/or peripherals, etc.) when necessary and to perform technical equipment inspections and/or repairs, including the inspection of cabling in floors and ceilings.
11. Ability and willingness to work after hours, weekends, or holidays when necessary.
12. Ability to be punctual and in regular attendance.
13. Such alternatives to the above qualifications as the Board may require.

Performance Responsibilities and Essential Functions:

1. Demonstrates support for the school system and its vision, goals and priorities.
2. Implements plans for replacing and upgrading school systems and local school computer hardware and software.
3. Provides users with efficient, effective, courteous and timely technical support.
4. Performs bulk imaging of equipment/machines as needed.
5. Manages accurate parts and equipment inventories in accordance with school system financial procedures.
6. Works with instructional technology team to implement plans for technology upgrades and deployments.
7. Replaces and/or repairs parts of computer hardware, including performing diagnostic tests and troubleshooting to determine if problems are hardware or software problems.
8. Completes the process of installation and termination of data cabling and fiber.
9. Performs the duties of helpdesk ticket completion in a timely manner, including ticket resolution and communication to the end users submitting the helpdesk tickets.
10. Performs hardware and software maintenance.
11. Diagnoses problems, replaces/installs components in computers and repairs and upgrades computers.
12. Serves as a liaison between the technology department and the local school representative(s).
13. Maintains appropriate confidentiality regarding school/workplace matters.
14. Models and maintains high ethical standards.
15. Demonstrates initiative in identifying opportunities for improvement in areas of responsibility.
16. Participates successfully in training programs, professional development, or other learning to increase skill and proficiency related to job performance and leadership.
17. Responds to inquiries and requests in a timely and positive manner.
18. Maintains and submits required reports, records, and correspondence in a timely and accurate manner.
19. Maintains tools, equipment, and parts in good repair; efficiently uses time and system resources.
20. Adheres to school system rules, administrative procedures, local Board policies, and state, federal, and local laws.
21. Reports absences and takes leave in accordance with Board policies and procedures.
22. Performs other work-related duties as assigned by Supervisor(s).

Terms of Employment: As established by the Board and applicable state law.

Evaluation: Performance will be evaluated in accordance with the Board’s policy on evaluation of personnel.