Technology Solutions Coordinator

Montgomery-Public-Schools; Mountain Brook (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

Mountain Brook Board of Education is seeking a Technology Solutions Coordinator to deliver frontline technical support for staff and families. You will manage the help desk, assist with software and SIS data, and maintain asset inventories and documentation across the district.

The role requires strong problem-solving abilities, solid knowledge of Windows/ChromeOS/Apple platforms, and experience with ticketing systems and SIS.

Qualifications

• Experience with Windows, ChromeOS, and Apple operating systems.
• Experience configuring and troubleshooting hardware (laptops, iPads, Chromebooks, displays, printers).
• Direct technical support to teachers, staff, and parents to support student success.
• Experience writing technical documentation.
• Experience maintaining and navigating ticketing systems and SIS.
• Experience troubleshooting technical issues and conducting effective research to resolve problems.

Responsibilities

• Provide technical support as directed by the Director of Technology, Project Manager, and Network Administrator.
• Serve as a point of contact for employees and parents via phone, email, or help tickets.
• Assist with various software applications and accounts as assigned.
• Manage and maintain the department ticketing system with proper reporting of issues, status updates, and resolutions.
• Route or assign help tickets to correct personnel and follow up to ensure timely resolutions.
• Document and follow up on internal and external communication regarding help tickets.
• Assist with asset inventory and documentation.
• Update student and parent information in the SIS to keep data current.
• Set up, troubleshoot, install, and move equipment in the Central Office as directed by the Director of Technology.
• Maintain technical documentation in all areas of responsibility.
• Participate in R&D of tools, processes, and documentation to support district goals.
• Other duties as assigned by the Director of Technology.

Skills

Windows OS

ChromeOS

Apple OS

Tools

Ticketing system

Student Information System (SIS)

Job description

MOUNTAIN BROOK BOARD OF EDUCATION

JOB DESCRIPTION

TITLE:

Technology Solutions Coordinator

SPECIALTY:

Help Desk Operations, Ticketing Management, and Student Information Systems

REPORTS TO

Director of Technology

QUALIFICATIONS:

• · Experience with current Windows, ChromeOS, and Apple operating systems.
• · Experience with configurations and troubleshooting hardware such as laptops, iPads, Chromebooks, displays, and printers.
• · Experience providing direct technical support to teachers, employees, and parents to support student success.
• · Experience with writing technical documentation.
• · Experience maintaining and navigating ticketing systems and student information systems.
• · Experience troubleshooting technical issues and conducting effective research to resolve problems.

RESPONSIBILITIES:

• · Provide technical support in all areas deemed necessary by the Director of Technology, Project Manager, and Network Administrator.
• · Serve as a point of contact for employees and parents regarding technical issues via phone, email, or help ticket system.
• · Assist with various software applications, and accounts as assigned.
• · Manage and maintain the department ticketing system, ensuring all issues, status updates, and resolutions are properly reported, recorded, and documented.
• · Route or assign help tickets to the correct personnel within the technology department and follow up on ticket status to ensure resolution in a timely fashion.
• · Document and follow up on internal and external communication in regards to help tickets.
• · Assist with asset inventory and documentation.
• · Assist in updating student and parent information in the Student Information System (SIS) to ensure data remains current.
• · Set up, troubleshoot, install, and/or move equipment in the Central Office as directed by the Director of Technology.
• · Maintain technical documentation in all areas of responsibility.
• · Participates in the research and development of necessary tools, processes, and documentation needed to maintain movement towards current strategic goals of the district.
• · Other duties as assigned by the Director of Technology.

TERMS OF EMPLOYMENT:

Twelve months (240 days) annually.

EVALUATION:

Performance will be evaluated in accordance with Board policies on evaluation of professional personnel.