Senior Support Specialist 3

JPS Tech Solutions LLC; Atlanta (GA); On-site; USD 70,000 - 95,000; Full time

Job summary

JPS Tech Solutions LLC is seeking a senior technical support specialist to provide management information system user support for 3rd party enterprise systems. The role involves troubleshooting, analyzing software modifications to meet user needs, and potentially training staff.

Under broad supervision, you will own tasks and may serve as a lead. Strong experience with Java, SQL, and Oracle databases is required, with a preference for candidates who understand Agile assets/Trimble Asset

Qualifications

• Senior-level experience providing front and back end technical support for 3rd party software products and enterprise systems.
• Ability to diagnose and resolve complex user issues, diagnose application errors, and analyze system behavior.
• Experience with deployment, configuration, scripting, data analysis, and writing SQL/stored procedures.

Responsibilities

• Provide system and user support for 3rd party enterprise applications.
• Troubleshoot end-user problems and assist with software modifications to meet user needs.
• Develop and conduct training for software/hardware users when needed.
• Own assigned tasks and potentially lead or mentor staff.

Skills

Java

JavaScript

Groovy Script

XML

SQL

PL SQL

Oracle databases

Job description

Job Description

Short Description: Under broad supervision, provides system and user support for 3rd party enterprise systems.

Complete Description: Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users’ needs. May develop and conduct training programs for software/hardware users. Owns assigned tasks. May serve as a lead or train staff.

Qualifications

• High school diploma or GED AND Two years of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.

Additional Qualifications

• Minimum 5 years’ experience providing both front and back end technical support for 3rd party application products.
• Including deployment/implementation, application modification, and application error debugging.
• Experience working with Java based 3rd party web applications is a plus.
• Experience providing support for Agile Assets/Trimble Asset Management system is strongly desired.
• Demonstrable skill and hands on experience in diagnosing and resolving application issues, application deployment, application configuration, scripting, performing data analysis, writing SQL and stored procedures.
• This is a senior technical support specialist position. Candidates must possess advanced technical skills and knowledge.

Technical Skills

• Java or Other programming language
• JavaScript
• Groovy Script
• XML
• SQL
• PL SQL
• Oracle databases