Senior Enterprise App Support Engineer

JPS Tech Solutions LLC; Atlanta (GA); On-site; USD 70,000 - 95,000; Full time

Job summary

JPS Tech Solutions LLC is seeking a senior technical support specialist to provide management information system user support for 3rd party enterprise systems. The role involves troubleshooting, analyzing software modifications to meet user needs, and potentially training staff.

Under broad supervision, you will own tasks and may serve as a lead. Strong experience with Java, SQL, and Oracle databases is required, with a preference for candidates who understand Agile assets/Trimble Asset

Qualifications

• Senior-level experience providing front and back end technical support for 3rd party software products and enterprise systems.
• Ability to diagnose and resolve complex user issues, diagnose application errors, and analyze system behavior.
• Experience with deployment, configuration, scripting, data analysis, and writing SQL/stored procedures.

Responsibilities

• Provide system and user support for 3rd party enterprise applications.
• Troubleshoot end-user problems and assist with software modifications to meet user needs.
• Develop and conduct training for software/hardware users when needed.
• Own assigned tasks and potentially lead or mentor staff.

Skills

Java

JavaScript

Groovy Script

XML

SQL

PL SQL

Oracle databases

Job description

JPS Tech Solutions LLC is seeking a senior technical support specialist to provide management information system user support for 3rd party enterprise systems. The role involves troubleshooting, analyzing software modifications to meet user needs, and potentially training staff.

Under broad supervision, you will own tasks and may serve as a lead. Strong experience with Java, SQL, and Oracle databases is required, with a preference for candidates who understand Agile assets/Trimble Asset