Senior Supervisor, Account

Yanfeng; Novi (MI); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k Savings

Paid Holidays

PTO

Life and Disability Insurance

Employee Assistance Program

Company Discount

Job summary

Yanfeng is seeking a Senior Account Supervisor to manage customer relationships, lead account management activities, and drive satisfaction while supporting sales, profitability and operations.

You will serve as the primary contact for assigned accounts, coordinate with purchasing, engineering, quality, and program teams, and oversee forecasts, pricing, and program changes across the customer base.

Qualifications

• Bachelor's degree required in business, finance, engineering, or related field.
• 7+ years in automotive commercial, account management, sales, or program management.
• Minimum 5 years of leadership experience.
• Automotive manufacturing or supplier experience required.

Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Lead customer communication on production schedules, forecasts, pricing, service issues and program changes.
• Monitor customer demand and support production planning activities.
• Coordinate corrective actions for customer concerns and delivery issues.
• Prepare and present customer account performance reports.

Skills

Negotiation

Financial Analysis

Customer Relationship

Leadership

Education

Bachelor's degree

Job description

Yanfeng is a leading global automotive supplier, focusing on interior, exterior, seating, cockpit electronics, and passive safety, and is exploring new business actively. Yanfeng has more than 240 locations and approximately 57,000 employees worldwide. The technical team of 4,200 experts is in 10 R&D centers and other regional offices, with complete capabilities including engineering and software development, styling, and test validation. Focusing on smart cabin and lightweight technology, Yanfeng supports automakers to explore future mobility and provide leading cabin solutions. For more information, please visit www.yanfeng.com.

Position Summary

The Senior Account Supervisor is responsible for managing customer relationships, leading account management activities, and ensuring customer satisfaction while supporting company sales, profitability, and operational objectives.

Key Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Build and maintain strong relationships with customer purchasing, engineering, quality, and program teams.
• Lead customer communication regarding production schedules, forecasts, pricing, service issues, and program changes.
• Ensure timely resolution of customer concerns and escalations.
• Monitor customer demand and support production planning activities.
• Review customer forecasts and coordinate requirements with internal stakeholders.
• Track account performance, revenue, profitability, and service metrics.
• Support quote preparation, pricing reviews, and commercial negotiations.
• Assist with customer contracts and commercial agreements.
• Support new product launches and engineering changes.
• Coordinate activities between customers and internal program teams.
• Ensure customer requirements are communicated and implemented effectively.
• Monitor launch performance and address issues impacting on customer satisfaction.
• Collaborate with Operations, Quality, Engineering, Supply Chain, and Finance teams.
• Lead internal account review meetings.
• Coordinate corrective actions for customer concerns and delivery issues.
• Ensure customer expectations are aligned with operational capabilities.
• Prepare and present customer account performance reports.
• Analyze sales trends, forecast accuracy, customer scorecards, and profitability data.
• Identify risks and opportunities within assigned accounts.
• Develop action plans to improve customer satisfaction and business growth.

Qualifications

• Bachelor’s degree in business, Finance, Engineering, or related field.
• 7+ years of automotive commercial, account management, sales, or program management experience.
• Minimum 5 years of leadership experience.
• Automotive manufacturing or supplier experience required.
• Strong negotiation, financial analysis, and customer relationship skills.
• Travel Requirement
• 25% travel
• Support customer launches and critical production events as required.

Our Investment in You

• Competitive Compensation Packages
• 11 Paid Holidays
• PTO
• Medical, Dental, and Vision Benefits
• 401k Savings
• Rewarding Healthy Behavior Program
• Life and Disability Insurance
• Supplemental Health Plans
• Employee Assistance Program
• Company Discount Program