Senior Supervisor, Account

Yanfeng International Automotive Technology Co. Ltd.; Novi, Northern (MI, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Yanfeng International Automotive Technology Co. Ltd. in Novi, MI, is seeking a Senior Account Supervisor to lead account management, nurture customer relationships, and help drive sales, profitability and operational objectives.

You will serve as the primary contact for assigned accounts, coordinate with purchasing, engineering and program teams, manage production schedules, and support quotes, contracts, launches, and improvements. Travel up to 25% is expected.

Qualifications

• Bachelor's degree required in business/finance/engineering or related field.
• 7+ years in automotive commercial, account management, sales, or program management.
• Minimum 5 years of leadership experience.
• 25% travel required.
• Strong negotiation, financial analysis, and customer relationship skills.

Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Lead customer communication regarding production schedules, forecasts, pricing, service issues, and program changes.
• Ensure timely resolution of customer concerns and escalations.
• Monitor customer demand and support production planning activities.
• Review customer forecasts and coordinate requirements with internal stakeholders.
• Track account performance, revenue, profitability, and service metrics.
• Support quote preparation, pricing reviews, and commercial negotiations.
• Assist with customer contracts and commercial agreements.
• Support new product launches and engineering changes.
• Coordinate activities between customers and internal program teams.
• Ensure customer requirements are communicated and implemented effectively.
• Monitor launch performance and address issues impacting customer satisfaction.
• Collaborate with Operations, Quality, Engineering, Supply Chain, and Finance teams.
• Lead internal account review meetings.
• Coordinate corrective actions for customer concerns and delivery issues.
• Prepare and present customer account performance reports.
• Analyze sales trends, forecast accuracy, customer scorecards, and profitability data.
• Identify risks and opportunities within assigned accounts.
• Develop action plans to improve customer satisfaction and business growth.

Skills

Negotiation

Financial analysis

Account management

Leadership

Education

Bachelor's degree in business, Finance, Engineering, or related field

Job description

Global. Collaborative. Innovative. Together, we will transform the automotive interiors industry. Together, we will redefine the ways people experience life onboard vehicles.

United States - MI - Novi

Job Description

Position Summary

The Senior Account Supervisorisresponsible foran managing customer relationships, leading account management activities, and ensuring customer satisfaction while supporting company sales, profitability, and operationalobjectives.

Key Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Build and maintain strong relationships with customer purchasing, engineering, quality, and program teams.
• Lead customer communication regarding production schedules, forecasts, pricing, service issues, and program changes.
• Ensure timely resolution of customer concerns and escalations.
• Monitor customer demand and support production planning activities.
• Review customerforecasts and coordinate requirements with internal stakeholders.
• Trackaccount performance, revenue, profitability, and service metrics.
• Support quote preparation, pricing reviews, and commercial negotiations.
• Assist with customer contracts and commercial agreements.
• Support new product launches and engineering changes.
• Coordinate activities between customers and internal program teams.
• Ensure customer requirements are communicated and implemented effectively.
• Monitor launch performance and address issues impacting on customer satisfaction.
• Collaborate with Operations, Quality, Engineering, Supply Chain, and Finance teams.
• Lead internal account review meetings.
• Coordinate corrective actions for customer concernsand delivery issues.
• Ensure customer expectations are aligned with operational capabilities.
• Prepare and present customer account performance reports.
• Analyze sales trends, forecast accuracy, customer scorecards, and profitability data.
• Identify risks and opportunities within assigned accounts.
• Develop action plans to improve customer satisfaction and business growth.

Qualifications

• Bachelor's degree in business, Finance, Engineering, or related field.
• 7+ years of automotive commercial, account management, sales, or program management experience.
• Minimum 5 years of leadership experience.
• Automotive manufacturing or supplier experience required.
• Strong negotiation, financial analysis, and customer relationship skills.
• Travel Requirement
• 25% travel
• Support customer launches and critical production events as required.

Yanfeng is a leading global automotive supplier, focusing on interior, exterior, seating, cockpit electronics, and passive safety, and is exploring new business actively. Yanfeng has more than 240 locations and approximately 67,000 employees worldwide. The technical team of 4,200 experts is in ten R&D centers and other regional offices, with complete capabilities including engineering and software development, styling, and test validation. Focusing on Smart Cabin and lightweight technology, Yanfeng supports automakers to explore future mobility and provide leading cabin solutions.

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