Senior Subscription Conversion Specialist

PTC Inc; Boston (MA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Conversion Sales Specialist to lead the charge in transforming customer relationships and driving subscription sales. In this dynamic role, you will collaborate with various teams to ensure alignment and maximize recurring revenue. Your expertise in sales management and customer engagement will be crucial as you navigate the complexities of transitioning clients to innovative solutions. If you're passionate about problem-solving and thrive in a fast-paced environment, this opportunity to make a significant impact is perfect for you.

Qualifications

• Results-oriented with a proactive approach to problem resolution.
• Hands-on experience managing sales opportunities and customer relationships.

Responsibilities

• Achieve revenue targets and manage the sales cycle for complex transactions.
• Lead cross-functional teams to enhance customer experiences and drive sales.

Skills

Customer Orientation

Problem Resolution

Sales Management

Negotiation Skills

Cross-functional Team Leadership

Job description

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

The Conversions organization helps drive PTC’s transformation by implementing innovative and cutting-edge programs to convert our Support Customers into PTC’s Subscription Model and drive other Complex Transactions.

The Conversion Sales Specialist will report to the Global Conversions & Complex Sales Director and be responsible for supporting our Field Organization to execute these end-to-end transactions.

In this fast-paced and highly dynamic role, you will ensure that the business goals and needs of the Sales & Subscription Management organizations are realized. You will work cross-functionally across PTC to ensure alignment between Field Sales, Renewal Sales, Product Segments, Operations and other members of the extended team to protect and grow recurring revenue.

Day-To-Day:

• Achieve assigned Revenue Target & KPI Objectives across assigned Complex Sales transactions including converting PTC Support Customers to subscription.
• Provide leadership to a cross-functional team comprised of Sales, Renewals, Customer Success, Operations, Marketing, etc.
• Significantly extend existing Customer relationships across our solution, contract and revenue models.
• Drive and manage the entire Conversion & Complex Transaction sales cycle – from identifying the right opportunities, engaging focus accounts, building value propositions, and negotiating a close.
• Investigate and understand the business needs of existing customers to help them transition from legacy to current offerings.
• Create a great customer experience for PTC Customers.
• Help PTC Partners understand program composition and the value of executing to their customers.
• Provide suggestions to ensure continued improvement of the Complex Sales process.
• Work with Marketing and Sales to identify outbound campaigns that increase program awareness and opportunities.

Preferred Skills and Knowledge:

• Must be results and customer oriented.
• Is proactive, self-motivated, and takes ownership for problem resolution.
• Ability to motivate cross-functional team members to achieve goals and objectives.
• Hands-on experience in managing sales opportunities.
• Customer- and Partner-facing negotiating and sales experience.
• Perpetual Support, Subscription, PLM, SaaS & Cloud knowledge preferred.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?