Conversion Specialist

Girl Scouts of Eastern MA; Waltham (MA); On-site; USD 52,000 - 63,000; Full time

Job summary

An established industry player is seeking a dedicated Conversion Specialist to join their team. This role is pivotal in enhancing membership growth and ensuring a seamless registration experience for both youth and adult members. As a Conversion Specialist, you will support new volunteers and collaborate with a regional team to implement innovative strategies for increasing participation. This position not only offers a chance to make a significant impact but also comes with generous benefits, including medical and dental coverage, paid time off, and a supportive work environment focused on diversity and inclusion. If you're passionate about empowering youth and making a difference, this opportunity is for you.

Benefits

Generous paid time-off benefits

Full medical and dental benefits

403(b) Retirement Savings Plan

Discounts on Girl Scout merchandise

Discounted rates at summer camps

Qualifications

• Experience in a customer-facing role is preferred.
• Strong desire to learn and grow, open to new graduates.

Responsibilities

• Facilitate troop placement for youth and adult members.
• Troubleshoot technical issues during registration processes.
• Support new troop leaders through the onboarding process.

Skills

Verbal and written communication skills

Organizational skills

Problem-solving skills

Customer service experience

Bilingual abilities

Education

Bachelor's degree

Professional work experience in membership or volunteer-based organization

Tools

Microsoft Office Suite

Salesforce

Job description

Join to apply for the Conversion Specialist role at Girl Scouts of Eastern MA

4 days ago Be among the first 25 applicants

Join to apply for the Conversion Specialist role at Girl Scouts of Eastern MA

Direct message the job poster from Girl Scouts of Eastern MA

Senior Human Resources and Administrative Leader

For over 100 years, Girl Scouts has empowered girls to lead, break barriers, and create positive change. At Girl Scouts of Eastern Massachusetts (GSEMA), we foster a powerful all-girl space that values collaboration over competition, inspiring girls to turn their dreams into reality.

Girl Scouts of Eastern Massachusetts (GSEMA) has a full-time opportunity available for a Conversion Specialist

In the diverse customer-facing role, the Conversion Specialist will play a key role in supporting membership growth within an assigned region. This position is responsible for ensuring smooth membership registration processes, including troop placement, resolving technical registration issues, facilitating volunteer role changes, and managing council transfers. The Conversion Specialist collaborates closely with new volunteers throughout the onboarding process and assists families in identifying Girl Scout opportunities that align with their scout’s unique needs and interests.

Some of the key responsibilities include:

• Facilitate troop placement and other Girl Scout participation for both youth and adult members.
• Troubleshoot technical issues during the registration and/or renewal process, ensuring a positive customer service experience.
• Support new troop leaders through the onboarding process, guiding them to complete the necessary and required steps and successfully establish their troop.
• Collaborate with regional membership support team to ensure that Girl Scouting is accessible and open to all youth and adult members reviewing and updating troop and enrollment.
• Work cross-functionally within the council to develop and implement innovative strategies to increase membership and provide exceptional support for volunteers.

Skills and qualifications needed for this role:

• Bachelor’s degree or professional work experience; Experience working in a membership or volunteer-based organization or in a diverse customer- facing role is preferred
• Open to new or recent college graduates with a strong desire to learn and grow.
• Proficiency in the use of Microsoft Windows and Office suite and experience working with various database software. Salesforce experience a plus but not required.
• Excellent verbal and written communications skills with the ability to convey ideas and information clearly and effectively.
• Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and work efficiently in a fast-paced environment, both independently and as part of a team.
• Proven ability to identify, analyze and solve problems effectively while managing diverse personalities and adapting to change.
• Prior Girl Scout experience is a plus.
• Bilingual abilities are valued but not required.

Join Us in Making a Difference!

At Girl Scouts of Eastern Massachusetts, we strive to create transformative learning experiences and leadership opportunities for our youth members. Diversity, equity, inclusion, and racial justice (DEI/RJ) are woven tightly into our mission of supporting and nurturing girls of courage, confidence, and character, who make the world a better place. We believe in fostering a culture that celebrates differences, promotes unity, and creates growth opportunities for our employees. Girl Scouts of Eastern Massachusetts is an Equal Opportunity Employer. Read more about our commitment to Diversity, Equity, Inclusion, and Racial Justice!

• Work-Life Harmony: Generous paid time-off benefits, including vacation, sick leave, and holidays.
• We've Got You Covered: Full medical and dental benefits, plus no-cost group life insurance, disability coverage, and an Employee Assistance Program.
• Investment in Your Future: Plan for your retirement with 403(b) Retirement Savings Plan. We also support your career growth with paid time for training and other development opportunities.
• Special Girl Scout Perks: Take advantage of discounts on Girl Scout merchandise at the Council Shop. Eligible family members can enjoy discounted rates for up to two (2) weeks at GSEMA summer camps. Experience the outdoors and connect with the Girl Scout spirit through outdoor activities and staff camp days.

Explore more about these benefits and join us in shaping a brighter future at GSEMA. Visit our careers page at GSEMA Careers.

Go For It

Research shows that women and members of historically marginalized groups do not apply to jobs where they feel they don’t hit 100% of the requirements. If this is how you feel after reading through this posting, we encourage you to apply anyway!

This position requires successful completion of background checks and a current Girl Scout membership.

Reasonable accommodations may be made to enable individuals to perform the essential functions of the job.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning, Administrative, and Other

• Industries

  Non-profit Organizations

Referrals increase your chances of interviewing at Girl Scouts of Eastern MA by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Get notified about new Conversion Specialist jobs in Waltham, MA.

Senior Subscription Conversion Specialist

Associate II - Investment Middle Office Services - Client Operations

Massachusetts, United States $52,800.00-$63,000.00 6 months ago

Associate II - Investment Middle Office Services - Client Operations

Boston, MA $80,000.00-$132,500.00 1 month ago

Quincy, MA $80,000.00-$132,500.00 1 month ago

Client Service Representative - Investment Management - 26605

Boston, MA $150,000.00-$225,000.00 2 months ago

Client Service Representative (Technical Sales)

Project Manager - LMS integration / conversion - Cornerstone/PeopleFluent - Remote

Client Services Professional I (On-Site)

Client Service Representative, National Accounts

Client Service Team Leader, Infomediary Support

Veterinary Client Service Representative

Newton Highlands, MA $18.00-$22.00 2 months ago

Client Partner (Farming role for IT Services /solution sales in MFG sector)

Boston, MA $140,000.00-$180,000.00 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.