Senior Studio Operations Lead, Client Events

American Express Global Business Travel; Helena (MT); On-site; USD 82,000 - 152,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Job summary

American Express Global Business Travel seeks a Studio Operations Manager to lead a dedicated Experience Studio team for a major enterprise client. You will own resourcing, quality, and reporting across the client’s meetings and events calendar, serving as the daily liaison to event leadership and steering program delivery.

You will drive staffing, governance, and client reviews, ensuring on-time, on-budget execution with strong governance and reporting across all programs.

Qualifications

• Ten or more years in corporate meetings and events, with at least five years leading a dedicated client team.
• Direct leadership of ten or more planners working inside a client's systems, including senior managers and functional specialists.
• Experience running delivery under a client statement of work, including service levels, scope control, staffing changes, and business reviews with senior client leaders.

Responsibilities

• Lead the dedicated account team, including various event roles, with hiring, assignments, performance, development, and coverage across the program calendar.
• Serve as the daily contact for the client's event leadership, informing on portfolio performance, risks, and decisions.
• Own delivery against the statement of work: service levels, scope, and quality of every program.

Skills

Event leadership

Portfolio management

Cvent

Budgeting

Staffing planning

Client management

Education

CMP or CMM

Tools

Cvent

Job description

American Express Global Business Travel seeks a Studio Operations Manager to lead a dedicated Experience Studio team for a major enterprise client. You will own resourcing, quality, and reporting across the client’s meetings and events calendar, serving as the daily liaison to event leadership and steering program delivery.

You will drive staffing, governance, and client reviews, ensuring on-time, on-budget execution with strong governance and reporting across all programs.