Senior Student Success Advisor

The University of North Carolina at Chapel Hill; North Carolina; In loco; USD 55.000 - 60.000; Tempo pieno

Descrizione del lavoro

The University of North Carolina at Chapel Hill seeks a Senior Student Success Specialist for Heels Hub, a OneStop student services unit within Enrollment Management. This role delivers a seamless, student-centric service experience through in-person and digital channels.

It also provides advanced coordination, knowledge-base content creation, and quality assurance tasks, processing student requests while applying written policies and procedures.

Competenze

• Frontline student services in a high-volume environment.
• Clear communication with diverse populations.
• Triage inquiries, apply policies, and resolve issues.
• Create training materials and written content.

Mansioni

• Provide student‑centered counseling across the lifecycle.
• Triaged inquiries, documented policies, and directed service tickets.
• Create and update training materials and knowledge content.
• Supervise and mentor student employees supporting Heels Hub.

Conoscenze

Front-line customer service

Communication with diverse populations

Inquiry triage and policy application

Content creation

Independent work

Supervision of student workers

Microsoft Word

Microsoft Excel

Outlook

Teams/Zoom

CRM or ticketing platforms

FERPA compliance understanding

Formazione

Master’s degree

Bachelor’s degree

Strumenti

PeopleSoft

Slate

Descrizione del lavoro

The University of North Carolina at Chapel Hill seeks a Senior Student Success Specialist for Heels Hub, a OneStop student services unit within Enrollment Management. This role delivers a seamless, student-centric service experience through in-person and digital channels.

It also provides advanced coordination, knowledge-base content creation, and quality assurance tasks, processing student requests while applying written policies and procedures.