Senior Student Services Technician

100 Miami University; United States; Sur place; USD 23 000 - 33 000; Plein temps

Avantages offerts par ce poste

Benefit eligible

Résumé du poste

Miami University seeks a Senior Student Services Technician to support daily operations in Admission, Registrar and Student Financial Assistance. You will perform high-level administrative tasks, guide staff, and ensure policy adherence, with a focus on accurate data processing and customer service.

The role involves supervising staff, handling sensitive FERPA-related information, and contributing to financial aid workflows while maintaining quality control during peak periods.

Qualifications

• Requires eighteen months of coursework or training beyond high school and three years of admission, registrar or student financial assistance experience, or an equivalent combination of education and experience.
• Knowledge of unit's operations, policies, and procedures.
• Knowledge of computer and office applications.
• Knowledge of related state and federal laws, e.g. FERPA.
• Oral and written communication skills.

Responsabilités

• Monitors and reviews operations of admission, registration, and student financial assistance; ensures smooth work flow; ensures work product meets professional standards.
• Serves as informational resource to prospective students, current students and parents; investigates and resolves problems or difficulties related to admission, registration, and financial assistance.
• Interprets policies and procedures.
• Performs a variety of complex to advanced administrative tasks which may include coordinating student services/operations; updates, maintains and composes correspondence; processes/oversees admission, registration and financial assistance related transactions; perform various financial and budgetary tasks.
• Oversees staff; assists in the enforcement of policies and procedures; establishes schedules and reviews performance.
• Gathers and analyzes statistical information regarding department's programs and activities; produces reports.
• Exercises judgment in providing guidelines; advise staff regarding admission, registration and financial assistance objectives.
• Perform high-volume, detail-oriented data entry related to student loan processing.
• Review and process loan documentation for completeness and accuracy.
• Assist with tracking student loan requirements, including entrance and exit counseling.
• Generate standard reports and support data tracking efforts.
• Identify and elevate discrepancies or complex issues to professional staff.
• Assist with routine audits and quality control processes.
• Prepare and distribute communications to students regarding loan status and requirements.
• Maintain organized electronic and/or paper filing systems in compliance with regulations.
• Provide customer service via phone, email, and in-person interactions.
• Respond to general financial aid questions and refer complex inquiries appropriately.
• Cross-train in other financial aid functions to support peak processing periods.
• Perform other duties as assigned.

Description du poste

Job Title: Senior Student Services Technician

Department: Student Financial Assistance

Operations Worker Type: Temporary (Fixed Term)

Pay Type: Hourly

Hourly Rate: 20.15

Work Shift: Scheduled

Weekly Hours: 40

Benefit Eligible: Yes

Post-Offer, Pre-Employment Physical Required?: No

Job Description Summary

Performs a variety of complex to advanced administrative tasks involving some discretion and requiring moderate amounts of independent judgment related to the oversight of the daily operations of Admission, Registrar and Student Financial Assistance

Essential Duties

• Monitors and reviews operations of admission, registration, and student financial assistance; ensures smooth work flow; ensures work product meets professional standards.
• Serves as informational resource to prospective students, current students and parents; investigates and resolves problems or difficulties related to admission, registration, and financial assistance.
• Interprets policies and procedures.
• Performs a variety of complex to advanced administrative tasks which may include coordinating student services/operations; updates, maintains and composes correspondence; processes/oversees admission, registration and financial assistance related transactions; perform various financial and budgetary tasks.
• Oversees staff; assists in the enforcement of policies and procedures; establishes schedules and reviews performance.
• Gathers and analyzes statistical information regarding department's programs and activities; produces reports.
• Exercises judgment in providing guidelines; advise staff regarding admission, registration and financial assistance objectives.

Other Duties

• Perform high-volume, detail-oriented data entry related to student loan processing.
• Review and process loan documentation for completeness and accuracy.
• Assist with tracking student loan requirements, including entrance and exit counseling.
• Generate standard reports and support data tracking efforts.
• Identify and elevate discrepancies or complex issues to professional staff.
• Assist with routine audits and quality control processes.
• Prepare and distribute communications to students regarding loan status and requirements.
• Maintain organized electronic and/or paper filing systems in compliance with regulations.
• Provide customer service via phone, email, and in-person interactions.
• Respond to general financial aid questions and refer complex inquiries appropriately.
• Cross-train in other financial aid functions to support peak processing periods.
• Perform other duties as assigned.

Minimum Qualifications

• Requires eighteen months of coursework or training beyond high school and three years of admission, registrar or student financial assistance experience, or an equivalent combination of education and experience.
• Knowledge of unit's operations, policies, and procedures.
• Knowledge of computer and office applications.
• Knowledge of related state and federal laws, e.g. FERPA.
• Oral and written communication skills.
• Ability to work with people with diverse backgrounds.
• May require supervisory, clerical and/or research skills.

Additional Information

• A criminal background check is required.
• All campuses are smoke- and tobacco-free.
• This organization participates in E-Verify.

Remote Work

For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations

Requests for reasonable accommodations for disabilities related to employment should be directed to [e-mail] or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement

Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility. For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement

Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to [e-mail] or 513-529-3560.

Clery Act

As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223.

Labor Law Posters for Applicants

Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.

About Miami University

Miami University is a major public university with a small college feel. Creating environments for learning excellence and providing career opportunities in Oxford, Hamilton, Middletown, West Chester and Luxembourg, our faculty, staff, and student employees are the fuel that drives Miami! We rank first nationally among public universities for best teaching by U.S. News & World Report. Our opportunities for growth and advancement are not limited to students in the classroom. Our faculty, staff, and student employees are highly valued for their contribution toward the Miami experience. Miami’s main campus is located in Oxford, Ohio, 35 miles north of Cincinnati. A true college town, Oxford features a wide variety of shops and restaurants within walking distance of the main campus. Our regional campuses are located in Hamilton, Middletown, and the Voice of America Learning Center in West Chester, Ohio. For faculty and staff, Miami offers a great work environment and competitive benefits. We invite you to experience Miami and see how you can support the University’s Mission.