Senior Student Account Representative

University of the Incarnate Word; San Antonio (TX); On-site; USD 37,980 - 46,420; Full time

Job summary

University of the Incarnate Word seeks a Senior Student Account Representative to serve as the main liaison for student finances, billing, and payment options. You will work with students, parents, staff, and faculty under the direction of the Director of the Business Office.

The role emphasizes outstanding customer service, accurate cash handling, and professional communication in a university setting. Monday–Friday with occasional extended hours.

Qualifications

• Three years of customer service experience in an office setting.
• Two years of cash handling experience.
• One year of office support experience in higher education.
• High school diploma or equivalent.

Responsibilities

• Serve as primary point of contact to students and parents regarding finances and billing.
• Provide excellent service to students, parents, staff, and faculty.
• Maintain effective written and verbal communication.
• Manage student accounts using Microsoft Office tools.

Skills

Customer service

Communication

Multitasking

Diversity awareness

Professional composure

Education

High school diploma

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Position Summary

The Senior Student Account Representative is responsible for serving as the primary point of contact to students and parents with respect to student finances, billing, third party billing and payment options. The Senior Student Account Representative (SSAR) is part of an outstanding team responsible for providing excellent service to students, parents, staff, and faculty. The Senior Student Account Representative reports to the Director of the Business Office.

Essential Functions

• Excellent customer service skills;
• Detail-oriented;
• Effective and clear communication, both verbally and in writing;
• Multi-tasking skills in a fast-paced, ever-changing environment;
• Ability to establish and maintain effective working relationships with students, co-workers, management, and the general public;
• Ability to effectively diffuse and maintain professional composure with challenging customers;
• Strong skills in operating Microsoft Office Word, Excel, PowerPoint;
• Ability to work effectively with individuals from diverse communities and cultures;
• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.

Required Education

High school diploma or its equivalent.

Required Work Experience

• Three (3) years of customer service experience in an office or other relevant environment.
• Two (2) years of cash handling experience.
• One (1) year of office support experience in a higher education.

Preferred Qualifications

Bachelor's Degree.

Required Certifications, Licenses Or Registrations

N/A.

Work Hours

Monday through Friday. 8:00 am to 5:00 pm, with occasional extended hours to meet departmental needs.

Physical Demands

None specified.

Posting Number: AS2283PO

Job Type: Full Time

Job Category: Staff (non-exempt)

Desired Start Date: 08/03/2026

Reports To: Director of Business Office

Salary: $42,200 Annualized

Open Date: 06/23/2026

Open Until Filled: Yes

Special Instructions to Applicant

N/A.

UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).