Senior Student Account Representative

Conditions. Workplace Diversity, LLC.; San Antonio (TX); On-site; USD 37,980 - 46,420; Full time

Job summary

Conditions. Workplace Diversity, LLC. is seeking a Senior Student Account Representative in San Antonio. The role involves serving as the primary point of contact for students and parents regarding financial issues, billing, and payment options within the University’s Student Accounting Office.

Candidates must possess a high school diploma and relevant customer service experience, specifically in cash handling and office support. A Bachelor's Degree is preferred. The position offers a full-time schedule, typically Monday through Friday, with a starting salary of $42,200 annually.

Qualifications

• Three (3) years of customer service experience in an office or relevant environment.
• Two (2) years of cash handling experience.
• One (1) year of office support experience in higher education.

Responsibilities

• Serve as the primary contact for students and parents regarding financial matters.
• Provide excellent service in the Student Accounting Office.

Skills

Excellent customer service skills

Detail-oriented

Effective communication

Multitasking

Relationship building

Professional composure with challenging customers

Microsoft Office (Word, Excel, PowerPoint)

Cultural competence

Education

High school diploma or equivalent

Bachelor's Degree (Preferred)

Job description

Senior Student Account Representative

The Senior Student Account Representative (SSAR) is responsible for serving as the primary point of contact to students and parents regarding student finances, billing, third‑party billing and payment options. The SSAR is part of an outstanding team that is dedicated to providing excellent service to students, parents, staff, and faculty within the University’s Student Accounting Office.

Knowledge Skills and Abilities

• Excellent customer service skills;
• Detail‑oriented;
• Effective and clear communication, both verbally and in writing;
• Multitasking skills in a fast‑paced, ever‑changing environment;
• Ability to establish and maintain effective working relationships with students, co‑workers, management, and the general public;
• Ability to effectively diffuse and maintain professional composure with challenging customers;
• Strong skills in operating Microsoft Office Word, Excel, PowerPoint;
• Ability to work effectively with individuals from diverse communities and cultures;
• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.

Required Education

High school diploma or its equivalent.

Required Work Experience

• Three (3) years of customer service experience in an office or other relevant environment.
• Two (2) years of cash handling experience.
• One (1) year of office support experience in higher education.

Preferred Qualifications

Bachelor's Degree.

Required Certifications, Licenses or Registrations

N/A.

Work Hours

Monday through Friday. 8:00 a.m. to 5:00 p.m., with occasional extended hours to meet departmental needs.

Physical Demands

None specified.

Posting Information

Posting Number: AS2283PO
Job Type: Full Time
Job Category: Staff (non‑exempt)
Desired Start Date: 08/03/2026
Reports To: Director of Business Office
Salary: $42,200 Annualized
Open Date: 06/23/2026

Equal Opportunity Statement

UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).