Sr. Analyst, Service Strategy & Innovation

SquareTrade; San Francisco (CA); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Up to 4% company match into 401(k)

$75/month wellbeing budget

Mental health resources

Flexible Time Off Policy

Tuition reimbursement up to $5,250

Hybrid work arrangements

Job summary

SquareTrade in San Francisco is seeking a Senior Strategy Analyst to support service strategy and innovation initiatives. This role requires advanced analytical expertise and strong strategic thinking to identify unmet customer needs and improve service cost effectiveness.

The ideal candidate will lead innovation workstreams and partner with cross-functional teams to develop actionable recommendations that drive customer engagement and business results.

Qualifications

• 5+ years of experience in consulting, strategy, or business operations.
• Proven ability to lead cross-functional initiatives.
• Excellent written and verbal communication skills.

Responsibilities

• Support service strategy and innovation initiatives.
• Lead end-to-end innovation workstreams.
• Translate insights into actionable recommendations.

Skills

Advanced analytical expertise

Strategic thinking

Microsoft Excel proficiency

SQL expertise

Data visualization skills

Python for data analysis

Understanding of customer journey analytics

Education

Bachelor’s degree (BA/BS)

Advanced degree preferred

Tools

Tableau

Power BI

Job description

• Full-time

Company Description

SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers—Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started.

As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand.

Job Description

We are seeking aSenior Strategy Analyst, Service Innovationto support service strategy and innovation initiatives within our Operations and Supply Chain organization. This role focuses onidentifyingunmet customer and partner needs, evaluating new service opportunities, and shaping concepts that improve customer experience while reducing service costs and supporting business growth.

This is astrategy-oriented individual contributor role with significant ownership and influence.It isnot a traditional analyst positionfocused on reporting, dashboard development, or executing predefined tasks. Instead, this role centers on framing complex problems, leading structured analysis, anddeveloping recommendations that influence strategy and cross-functional priorities.

In this role, you will lead end-to-end innovation workstreams, translating early insights into prioritized opportunities, pilot concepts, and implementation plans. You will partner closely with cross-functional stakeholders to frame problems, develop hypotheses, evaluate tradeoffs, and translate findings into clear, actionable recommendations.

The ideal candidate brings advanced analyticalexpertiseand strong strategic thinking and is comfortable operating in ambiguous environments. They are motivated by solving complex problems with both strategic and operational implications, and are energized by ownership, impact, and influencing direction across teams rather than executing narrowly defined tasks.

What’s Great About This Role:

• Work on high-impact innovation problems with a direct connection to customer outcomes, claim performance, and overall business results
• Lead efforts toidentify, shape, and scale new service concepts that drive long-term customer engagement and business impact
• Build exposure to multiple parts of the business, including Product, Operations, Growth Strategy, Finance, and Customer Insights, to drive enterprise-level outcomes
• Own complex, cross-functional workstreams in a fast-paced environment with strong visibility to senior stakeholders
• Engage in work that spans both strategic thinking and practical execution, with clear and measurable business impact
• Enjoy working in ambiguous environments and bringing structure to loosely defined problems
• Are motivated by strategy work and want to shape recommendations, not just execute assigned tasks
• Can frame problems, develop hypotheses, and structure analyses to answer complex questions
• Think critically about customer needs, operational realities, and business tradeoffs, including cost, efficiency, and scalability
• Are highly analytical and able to translate data and insights into clear, actionable recommendations
• Are detail-oriented and comfortable diving into complex systems and processes
• Take ownership of your work and can move initiatives forward with limited direction
• Collaborate effectively and build strong relationships across functions

Qualifications

• Bachelor’s degree (BA/BS)required; advanced degree preferred
• 5+ years of experience in consulting, strategy, business operations, customer experience, service design, product operations, or a related field
• Proven ability to lead complex, cross-functional initiatives from concept through execution
• Strong experience structuring analyses, evaluating tradeoffs, and developing practical, data-informed recommendations with clear business impact
• Excellent written and verbal communication skills, including the ability to develop clear, executive-ready presentations and narratives
• Advancedproficiencyin Microsoft Excel, including modeling, scenario analysis, advanced formulas, and large dataset manipulation
• Strong working knowledge of SQL for complex querying, data extraction, and validation
• Experience with data visualization tools (e.g., Tableau, Power BI) to communicate insights effectively
• Experience using Python or similar tools for data analysis, automation, or exploratory analysis
• Strong understanding of end-to-end customer journey analytics, innovation metrics, and performance measurement frameworks
• Experience applying innovation and design methodologies
• Ability to synthesize qualitative insights and quantitative data into clear, actionable recommendations

Nice to Have:

• Experience with service innovation, concept development, pilot design, or incubation work
• Background in customer experience, operations strategy, or service design
• Experience influencing cross-functional strategy or organizational initiatives
• Graduate degree in a related field

Additional Information

At SquareTradeyou'llhave access to:

• Medical, dental and vision coverage with network optionalityand theabilityto contribute to a savings account (HSA or FSA)
• Up to 4% company match into 401(k) and contributions into your company-sponsored pension
• $75/monthbudgetto help prioritize yourphysical wellbeing
• $80/monthstipend to subsidizeconnectivitycosts
• Mental healthresourcesincludingfree1:1 therapy, coachingsessionsand digital resources
• Supportive leave policies
• FlexibleTime OffPolicyinadditionto 9 Company Holidays
• Tuition reimbursementup to $5,250 per yeartofurther your personal educational advancement desires
• Hybrid work arrangements with regular investment in gatherings/offsitesto spend timetogether as team
• Various corporateperksand discounts

SquareTrade estimates the possible base compensation for this role, if hired in the U.S, to be in the range: $95K-$130K

SquareTrade/Allstate Protection Plans generally doesnot sponsor individuals for employment-based visas for this position.

The candidate(s) offered this position will berequiredtosubmit toa background investigation.

SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited.This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.