Senior Strategy & Operations Lead, Client Success (Hybrid)

Lantern; New York (NY); Hybrid; USD 165,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Short & Long Term Disability

Life Insurance

401k with company match

Paid Time Off

Job summary

Lantern in New York is seeking a Senior Manager to partner with CS leadership, drive annual planning, measure performance, and reduce admin burden. You will be the right-hand to the head of Client Success, embedding in the team to uncover strategic and operational needs and scale the function.

This role will lead capacity modeling, set quotas, establish an operating cadence, and drive processes while collaborating with Sales, Marketing, Network, and Technology teams to deliver successful client

Qualifications

• 5+ years of relevant professional experience.
• Deep analytical skills with high attention to detail.
• Strategic thinking and ability to articulate long-term value creation.
• Excellent organization and proactive communication.
• Grit and ability to work in a high-growth environment.
• Strong problem-solving and structured thinking when unclear.

Responsibilities

• Be the right-hand to the Client Success leadership.
• Shape and directly implement the Client Success strategy & design, including growth targets, segmenting our client base, and setting quotas.
• Establish OKRs and KPIs; monitor and report on them regularly.
• Stand up the Client Success operating cadence for upsell/renewals and accurate forecasting.
• Build a customer health score/model from diverse data sources.
• Project-manage cross-functional initiatives with Sales, Marketing, Network and technology teams.
• Collaborate with GTM Systems on Salesforce/data requirements and implementations.

Skills

5+ years experience

Analytical skills

Strategic thinking

Organization

Problem-solving

Tools

Salesforce

GTM Systems

Job description

Lantern in New York is seeking a Senior Manager to partner with CS leadership, drive annual planning, measure performance, and reduce admin burden. You will be the right-hand to the head of Client Success, embedding in the team to uncover strategic and operational needs and scale the function.

This role will lead capacity modeling, set quotas, establish an operating cadence, and drive processes while collaborating with Sales, Marketing, Network, and Technology teams to deliver successful client