Strategic Client Success Leader — Healthcare Platform

Lantern; United States; Remote; USD 95,000 - 140,000; Full time

Job summary

Lantern is seeking a skilled Client Success Manager to cultivate and maintain relationships with a portfolio of clients, ensuring day-to-day delivery and long-term value from Lantern’s products and services. You will manage timelines, coordinate deliverables across internal teams, and serve as a trusted advisor to clients and their brokers/consultants.

You will develop account plans, deliver business reviews, support escalations, and drive customer satisfaction, retention, and growth.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of client relationship and/or account management in healthcare, employee benefits, or consulting including at least one startup.
• Willingness to travel up to 20–25%.
• Experience using Salesforce and SharePoint; data integration knowledge; background in Health Plan, TPA, Insurance, and/or benefits.

Responsibilities

• Manage client and broker relationships across the client lifecycle.
• Communicate clearly in verbal and written formats with empathy for clients.
• Coordinate deliverables across internal teams and manage timelines.
• Serve as product expert and specialty care advocate guiding clients through features and use cases.
• Collaborate cross-functionally to ensure alignment across departments.
• Own execution of agreed actions and maintain stakeholder alignment.
• Partner with client executives to maximize retention and identify churn risks, plus upsell opportunities.
• Maintain accurate CRM data for all assigned clients.
• Own end-to-end service issue resolution, documenting findings and coordinating solutions.

Skills

Communication skills

Project management

Time management

Problem solving

Client focus

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

SharePoint

Data integration

Job description

Lantern is seeking a skilled Client Success Manager to cultivate and maintain relationships with a portfolio of clients, ensuring day-to-day delivery and long-term value from Lantern’s products and services. You will manage timelines, coordinate deliverables across internal teams, and serve as a trusted advisor to clients and their brokers/consultants.

You will develop account plans, deliver business reviews, support escalations, and drive customer satisfaction, retention, and growth.