Senior Strategy & Operations Associate — Remote/Hybrid

DealHub Ltd.; Kentucky; Hybrid; USD 100,000 - 150,000; Full time

Job summary

Relativity is seeking a Senior Strategy & Business Operations Associate to partner with the Success leadership team, turning insights into prioritized decisions and a clear operating picture. You will bridge strategy and execution, translating ground truths into actionable priorities while supporting executive reporting and annual planning.

You'll manage complex, cross-functional workstreams, balance competing demands, and leverage Gainsight, Salesforce, and Tableau to drive value for

Qualifications

• 3–5 years of experience in strategy, business operations, management consulting, or customer success operations.
• A balance of relationship-building and analytical rigor: you build trusted relationships with and influence senior leaders who don't report to you, and you turn quantitative measurement and qualitative intelligence into a coherent, actionable picture.
• A track record of owning consequential decisions in ambiguous, fast-moving situations, and of standing up new processes or capabilities where none existed before.
• Proven ability to manage a heavy, competing workload with disciplined prioritization, and the intellectual honesty to name trade-offs directly and say what leadership needs to hear.
• An exceptional communicator across formats — written, verbal, and executive-facing — with experience using tools such as Gainsight, Salesforce, and Tableau and practical fluency in AI-enabled operations.
• Bonus: SaaS, legal tech, or e-discovery experience; or exposure to AI adoption or transformation programs.

Responsibilities

• Serve as a strategic thought partner to Success leadership, supporting the planning, alignment, and execution of the department's operating rhythm.
• Partner with teams across Relativity Success to understand what's happening on the ground and channel that intelligence into Strategic Execution's prioritization and reporting capabilities.
• Support prioritization for cross-team work, helping assess dependencies, surface conflicts, and keep sequencing decisions grounded to ensure it all leads towards the department’s goals and priorities.
• Stay close to in-flight work across the department through the relevant cross-team forums, so prioritization and reporting reflect a complete picture.
• Recommend action, not just report it — surface cross-team dependencies, risks, and AI-maturity signals with a proposed course of action attached, not just the finding.
• Contribute to executive reporting and annual planning with current intelligence on adoption, cross-team dynamics, and where the organization is heading.

Skills

Relationship building

Analytical rigor

Executive communication

Cross-functional teamwork

Project management

Operational excellence

Strategy development

AI-enabled operations

Tools

Gainsight

Salesforce

Tableau

Job description

Relativity is seeking a Senior Strategy & Business Operations Associate to partner with the Success leadership team, turning insights into prioritized decisions and a clear operating picture. You will bridge strategy and execution, translating ground truths into actionable priorities while supporting executive reporting and annual planning.

You'll manage complex, cross-functional workstreams, balance competing demands, and leverage Gainsight, Salesforce, and Tableau to drive value for