Senior Strategy & Change Management Lead, Sales Ops

Paychex; United States, Northern America, Americas; Hybrid; USD 131,000 - 206,000; Full time

Benefits offered by this job

Medical coverage

Tuition reimbursement

401(k) + employer match

Adoption assistance

Financial assistance

Work-life balance programs

Job summary

Paychex is reimagining how businesses manage their workforce, uniting payroll, HR, benefits, and advisory services on a single connected HCM platform. This role leads strategic and tactical direction for a Paychex business unit, partnering across the enterprise to ensure the Sales Division achieves financial goals.

You will influence cross‑functional teams with strong process improvement and implementation skills.

Qualifications

• Bachelor's Degree in Business or IT preferred.
• Master's Degree preferred.
• 7 years of experience in Operations management of processes and tools.
• 4 years of experience in Management experience.

Responsibilities

• Maintains overall accountability and monitors sales operational activities, training and procedures to ensure standardization and compliance with Corporate and divisional practices.
• Manages the Sales Operations, Sales Policy and Sales Communications across the assigned Sales Divisions.
• Provides guidance and coaching for strategy planning through assessment of sales methodologies, internal/external data‑driven insights and competitive intelligence and positioning.
• Assists in the development of KPI's and provides direction on all key sales execution initiatives and strategies to measure progress to performance against defined success criteria and diagnose areas of opportunity.
• Responsible for Sales Division alignment to Company goals, focused on executing key Sales Operations and Planning initiatives.
• Responsible for leading divisional strategies sales projects and initiatives.
• Partners with HROD leadership, in the acquisition of and retention of top talent through compensation, incentive programs, recruitment strategies, onboarding excellence, and sales training.
• Works with Sales Operations teams to modify Sales Division training materials and programs to match changes in the product offerings due to the introduction of new products and/or features.
• Collaborates with Sales Enablement to explore operational excellence tools to optimize business process performance and to build business cases for technology requirements.
• Partners with Product Management, Marketing & Development to represent Sales Division on all projects that impact the Sales Division.
• Coordinates team to recommend and coordinate implementation of enhancements and modifications as needed. Coordinates communications to sales management pertaining to Sales Division issues and/or requirements.
• Equips the organization with operational excellence and practices to improve and optimize business process performance.

Skills

Strategic thinking

Process improvement

Operational skills

Implementation skills

Cross‑functional collaboration

Education

Bachelor's Degree in Business or IT

Master's Degree

Job description

Paychex is reimagining how businesses manage their workforce, uniting payroll, HR, benefits, and advisory services on a single connected HCM platform. This role leads strategic and tactical direction for a Paychex business unit, partnering across the enterprise to ensure the Sales Division achieves financial goals.

You will influence cross‑functional teams with strong process improvement and implementation skills.