Senior Strategic Sales & Customer Support Specialist

Fralock; Milpitas (CA); Sur place; USD 80 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

401k with Company Match

PTO

Résumé du poste

Fralock in Milpitas, CA is seeking a Sales and Customer Support Representative III to manage strategic accounts, contracts, quotations and order execution. You will negotiate customer requests and coordinate cross-functional teams to ensure top-tier service and on-time delivery.

The ideal candidate has 7+ years in customer service or contract administration within manufacturing, strong ERP/MRP and CRM skills, and a track record of accurate forecasting and data-driven decision making.

Qualifications

• 7+ years in customer service or contract administration in manufacturing.
• Advanced understanding of ERP/MRP and CRM systems.
• Experience evaluating contractual requirements and regulatory compliance.

Responsabilités

• Manage assigned customer accounts, projects and quotations.
• Review and negotiate contracts and purchase orders.
• Lead cross-functional coordination for contract execution.
• Maintain CRM data and provide customer insights.
• Ensure on-time delivery and accurate forecasting.

Connaissances

MS Office

Communication

Contract review

Negotiation

Multitasking

ERP/MRP

CRM systems

Attention to detail

Independent work

Cross-functional teamwork

U.S. person (ITAR/EAR)

Formation

Associate degree or equivalent

Outils

ERP/MRP systems

CRM systems

Microsoft Office Suite

Description du poste

Fralock in Milpitas, CA is seeking a Sales and Customer Support Representative III to manage strategic accounts, contracts, quotations and order execution. You will negotiate customer requests and coordinate cross-functional teams to ensure top-tier service and on-time delivery.

The ideal candidate has 7+ years in customer service or contract administration within manufacturing, strong ERP/MRP and CRM skills, and a track record of accurate forecasting and data-driven decision making.