Sales Operations Specialist II - Remote/WFH Eligible

Advantech USA; Milpitas (CA); On-site; USD 60,000 - 71,000; Full time

Benefits offered by this job

Competitive salary DOE

Friendly team environment

Medical, dental, vision insurance

401(k) with company match

Work from home program

Job summary

Advantech is seeking a Sales Operations Specialist II in Milpitas, CA. You will partner with Key Account Managers to manage the order lifecycle from bookings and shipping through backlog, EOL, and collections, coordinating with Accounting, Supply Chain, Production, and Logistics to keep launches and fulfillment on schedule.

The role requires 1–3+ years in Customer Success, Account or Supply Chain management, strong Excel skills, and ability to communicate clearly with stakeholders at all levels.

Qualifications

• Minimum of 1-3+ years of experience in Customer Success Management, Account Management, or Supply Chain Management.
• Proficiency with MS Office (Outlook, Teams) and advanced Excel skills
• Ability to communicate clearly, verbally and in writing, with internal and external stakeholders at all levels
• Strong analytical and organizational skills with high attention to detail
• Ability to manage multiple accounts and priorities independently

Responsibilities

• Manage bookings, shipping, expediting, and backlog for assigned accounts
• Validate purchase orders for accuracy on price, MOQ/MSQ, incoterms, shipping points, and NCNR terms, and communicate needed changes to customers
• Partner with assigned Key Account Managers to support sales operations and drive future business after mass production
• Manage EOL processes, including execution of LTB and LOI, and coordinate internally and externally to completion
• Monitor customer receivable balances, assist the Accounts Receivable team with collections, and provide recommendations to management regarding credit issues that may affect shipment release
• Coordinate with Accounting, Production, Supply Chain/Peripheral Trading, Logistics, RMA, and other internal teams to resolve issues
• Work with Supply Chain on demand planning and inventory balancing
• Proactively identify and report potential risks, and work with the customer and internal stakeholders until each case is closed
• Other duties and responsibilities as assigned

Skills

MS Office

Excel

Communication

Analytical skills

Time management

Education

Bachelor's degree

Equivalent combination of education

Tools

SAP

Job description

Advantech is seeking a Sales Operations Specialist II in Milpitas, CA. You will partner with Key Account Managers to manage the order lifecycle from bookings and shipping through backlog, EOL, and collections, coordinating with Accounting, Supply Chain, Production, and Logistics to keep launches and fulfillment on schedule.

The role requires 1–3+ years in Customer Success, Account or Supply Chain management, strong Excel skills, and ability to communicate clearly with stakeholders at all levels.