Senior Strategic Portfolio Operations Analyst

Salesforce; Boston (MA); Sur place; USD 94 000 - 142 000; Plein temps

Résumé du poste

Salesforce, a leading cloud CRM company in the Boston area, seeks a results-oriented project/portfolio manager to support the SPM tooling and Digital Enterprise Technology pillars. You will help manage tool stacks, plan initiatives, and coordinate with cross-functional stakeholders to deliver value in a fast-paced environment.

Ideal candidates bring 3–5 years in related roles, hands-on experience with Airtable, Jira, and similar tools, and a solid understanding of PDLC/SDLC.

Qualifications

• 3–5 years of experience in project management, business operations, customer/tooling support, program management, or a related discipline.
• Proven ability to build project plans, manage intake, track work through to completion, coordinate across stakeholders, and keep multiple priorities moving in a fast-paced environment.
• Hands-on experience with work management or portfolio tools such as Airtable, Linear, Jira, or similar.
• Working knowledge of PDLC/SDLC practices and how work flows from intake through planning, delivery, and review.
• Service-oriented mindset with excellent responsiveness, follow-through, and attention to detail, backed by strong written and verbal communication skills that make tools and processes clear to non-technical users.
• Comfort working with data and a commitment to accuracy in tracking, reconciliation, and routine quality checks.
• Bachelor's degree in any field, or equivalent practical experience.

Responsabilités

• Provide frontline customer support for the SPM custom tool stack (Airtable, Time tracking, Google App Script), answering how-to questions, troubleshooting issues, and routing complex issues to system owners.
• Apply project/program management discipline to SPM tooling and process initiatives — scoping enhancement requests, sequencing rollout plans, and tracking tooling projects from kickoff through delivery.
• Manage and prioritize the SPM tooling support backlog, keeping requests organized and stakeholders informed.
• Support maintenance of user documentation, FAQs, training materials, and process guides that drive adoption and consistency.
• Identify recurring issues and surface opportunities to streamline workflows and improve the day-to-day tooling experience, escalating to tooling owners as needed.
• Act as a Portfolio Partner for assigned DET pillars, assisting with Initiative intake, prioritization, and the quarterly/annual portfolio planning process.
• Support pillar teams through planning activities — ensuring data is complete, accurate, and submitted on time — and coordinate deadlines, follow-ups, and deliverables across assigned pillars during planning cycles.
• Help maintain portfolio data used for planning, reporting, and operational reviews.
• Provide operational and reporting support to PPMs and pillar stakeholders, and help document portfolio operating procedures and planning process guides.

Connaissances

Project management

Stakeholder coordination

Process adherence

Data analysis

Communication

Formation

Bachelor's degree or equivalent

Outils

Airtable

Linear

Jira

Google Apps Script

Time tracking

Description du poste

Salesforce, a leading cloud CRM company in the Boston area, seeks a results-oriented project/portfolio manager to support the SPM tooling and Digital Enterprise Technology pillars. You will help manage tool stacks, plan initiatives, and coordinate with cross-functional stakeholders to deliver value in a fast-paced environment.

Ideal candidates bring 3–5 years in related roles, hands-on experience with Airtable, Jira, and similar tools, and a solid understanding of PDLC/SDLC.