Senior Strategic Client Programs Manager

Sproutup; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Sproutup is seeking a Program Manager to own end-to-end management of a portfolio of high-value accounts. You will lead engagements across onboarding, reporting, and strategic alignment, leveraging PowerBI and Salesforce to surface insights and drive outcomes.

In this senior, autonomous role, you will collaborate with Sales, Logistics, Operations, Service Delivery, and Finance to resolve issues, identify growth opportunities, and expand key partnerships.

Qualifications

• Experience managing high-stakes customer programs with minimal oversight.
• Knowledge of logistics, asset recovery, or ITAD workflows.
• Strong command of internal systems (SERP, Salesforce) and data from PowerBI.
• Executive presence to influence internally and externally across diverse teams.
• Ability to drive initiatives and handle ambiguity.
• Proven revenue upsell and cross-sell capabilities.

Responsibilities

• Own a portfolio of 3–5 high-priority accounts, managing programs with complex operational, reporting, and compliance requirements.
• Lead client engagements across onboarding transitions, issue resolution, QBR facilitation, custom reporting, and strategic alignment.
• Identify account trends, surface insights, and guide customer strategy using internal tools and data sets.
• Partner with internal teams across Sales, Logistics, Operations, Service Delivery, and Finance to resolve issues and drive improvements.
• Own escalations from start to finish with documentation and cross-functional debriefs.
• Help identify and drive cross-sell and upsell opportunities based on account maturity and program performance.
• Build deep, trust-based relationships beyond the initial contact to strengthen account stickiness.
• Represent Sprout with clarity, speed, and professionalism in all customer communications.
• Contribute to the design and evolution of Client Success processes by sharing learnings and coaching others.

Skills

High-complexity programs

ITAD workflows

PowerBI reporting

Executive presence

Stakeholder engagement

Data-driven decisions

Tools

PowerBI

Salesforce

SERP

Job description

Sproutup is seeking a Program Manager to own end-to-end management of a portfolio of high-value accounts. You will lead engagements across onboarding, reporting, and strategic alignment, leveraging PowerBI and Salesforce to surface insights and drive outcomes.

In this senior, autonomous role, you will collaborate with Sales, Logistics, Operations, Service Delivery, and Finance to resolve issues, identify growth opportunities, and expand key partnerships.