Senior Strategic Accounts Leader — Enterprise Growth

Siena AI; New York (NY); Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Equity or stock grants

Learning budget

Premium AI tool accounts

Job summary

Siena AI is seeking a Senior Strategic Accounts operator to own a portfolio of high-value customers and lead executive-level relationships. You will drive cross-functional expansion across Marketing, Returns, E-commerce, and Operations, partnering with AEs and PMs to shape the roadmap and customer outcomes.

This permanent role reports to the CEO/Co-Founder, with a mandate to move contracts, expand revenue, and build a lasting playbook for Siena's strategic accounts.

Qualifications

• Proven quota attainment with high-value accounts.
• Experience selling to C-level executives.
• Experience in consumer brands or B2B SaaS preferred.

Responsibilities

• Own a portfolio of strategic accounts paying $100K+ ARR; drive retention and expansion.
• Build stakeholder maps to identify decision-makers and expansion opportunities.
• Lead multi-team expansion beyond CX into marketing, returns, e-commerce, operations.
• Run executive-level strategic conversations to move contracts and set direction.
• Partner with AEs on multi-team expansion; translate needs into roadmap influence.
• Win back at-risk accounts and counter competitive threats with value-led talks.
• Create a playbook for Siena's strategic accounts from first principles.

Skills

Executive relationship

Strategic account management

Sales leadership

Cross-functional collaboration

Tools

Salesforce

CRM tools

Job description

Siena AI is seeking a Senior Strategic Accounts operator to own a portfolio of high-value customers and lead executive-level relationships. You will drive cross-functional expansion across Marketing, Returns, E-commerce, and Operations, partnering with AEs and PMs to shape the roadmap and customer outcomes.

This permanent role reports to the CEO/Co-Founder, with a mandate to move contracts, expand revenue, and build a lasting playbook for Siena's strategic accounts.