Senior Strategic Accounts Architect

Station F; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Hivebrite in New York is hiring an experienced Account Manager / Customer Success Manager to own a portfolio of 70–100 B2B SaaS accounts, driving renewals, upsells, and cross-sells while building executive relationships that position Hivebrite as a trusted partner in achieving customer goals.

You will develop strategic account plans, identify expansion opportunities, and proactively drive renewals by understanding customer needs and aligning Hivebrite's platform to their objectives.

Qualifications

• 5–10+ years of relevant experience as an Account Manager, Customer Success Manager, or Relationship Manager in a B2B SaaS startup or scaleup environment.
• Proven track record of meeting or exceeding revenue targets through renewals, upsells, and account expansion.
• Experience with Salesforce for pipeline management, forecasting, and account tracking.
• Demonstrated ability to use AI tools to maximize individual impact and reduce low‑value manual activities.
• Strong commercial acumen — you can identify, qualify, and close opportunities within existing accounts.
• Comfort with product analytics and usage data to inform account strategy and customer conversations.
• Excellent presentation, written, and verbal communication skills.
• Willingness to travel up to 25% for customer visits; if based in the NY tri‑state area, in‑office 1‑2 times per month.

Responsibilities

• Own and manage a portfolio of 70–100 customer accounts, driving renewals, upsells, and cross-sells to meet or exceed quarterly and annual revenue targets.
• Identify and pursue expansion opportunities within assigned accounts by developing strategic account plans aligned to customer objectives and growth potential.
• Build and maintain executive‑level relationships grounded in trust and investment in customer outcomes.
• Negotiate renewals and commercial terms and maintain a reliable forecast in Salesforce.
• Reduce churn by identifying root causes of attrition early and implementing proactive retention strategies.
• Partner with Product, Operations, and Support to deliver a seamless customer experience and demonstrate ROI.
• Lead account reviews that tell a compelling ROI story, connecting platform usage to measurable business impact.

Skills

Account management

Customer success

Sales forecasting

AI tools usage

Commercial acumen

Communication

Data analysis

Strategic planning

Cross-functional collaboration

Travel readiness

Tools

Salesforce

Product analytics

Job description

Hivebrite in New York is hiring an experienced Account Manager / Customer Success Manager to own a portfolio of 70–100 B2B SaaS accounts, driving renewals, upsells, and cross-sells while building executive relationships that position Hivebrite as a trusted partner in achieving customer goals.

You will develop strategic account plans, identify expansion opportunities, and proactively drive renewals by understanding customer needs and aligning Hivebrite's platform to their objectives.