Senior Strategic Account Manager – Spanish Speaking

Square; Seattle (WA); Hybrid; USD 135,000 - 186,000; Full time

Job summary

Square is seeking a tenured, Spanish bilingual Senior Account Manager to oversee a book of 175 strategic Food & Beverage sellers in the United States, including restaurant clients. You will drive revenue growth, negotiate terms, and partner with Product and Finance teams to deliver tailored Square solutions.

You will manage complex projects, provide white-glove service, and conduct quarterly business reviews with stakeholders to ensure mutual success.

Qualifications

• 3+ years of relevant Account Management experience.
• Experience Managing, retaining and growing a book of business.
• Consistent over-performance on key sales or customer success metrics.
• Remarkable discovery skills with customers based in genuine curiosity about their business.
• A technical solutioning framework, including the ability to conduct requirements gathering.
• Proven experience managing multiple projects internally with engineering, product and finance teams.
• Contract and/or pricing negotiations experience with external senior stakeholders.
• Excellent written and verbal communication skills.
• Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook.
• Restaurant experience and/or F&B Technology experience preferred.

Responsibilities

• Manage a book of 175 Strategic Food & Beverage Sellers.
• Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences.
• Serve as the voice of the upmarket seller with Product Teams.
• Act as a consultant and partner to high value restaurant sellers to accomplish their goals.
• Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams.
• Partner with Strategic Account Executives on high-growth deals.
• Negotiate pricing for use-case expansion and retention of your sellers.
• Provide white glove client service and troubleshooting to ensure resolution of seller issues.
• Inform operations and program design for this segment at scale.
• Conduct quarterly business reviews with various stakeholders.

Skills

Account management

Book of business

Performance metrics

Discovery skills

Solutioning framework

Cross-functional projects

Pricing negotiations

Written & verbal communication

Problem solving

Restaurant/F&B experience

Job description

Square is seeking a tenured, Spanish bilingual Senior Account Manager to oversee a book of 175 strategic Food & Beverage sellers in the United States, including restaurant clients. You will drive revenue growth, negotiate terms, and partner with Product and Finance teams to deliver tailored Square solutions.

You will manage complex projects, provide white-glove service, and conduct quarterly business reviews with stakeholders to ensure mutual success.