Bilingual Mid-Market Account Manager (Spanish) Remote

Square; San Francisco (CA); On-site; USD 135,000 - 203,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Family planning

Job summary

Square is seeking an experienced Strategic Account Manager for mid-market health & beauty service sellers. You will manage ~175 accounts, expand use cases, and partner with Product, Engineering, and Operations to scale solutions.

Role requires 5+ years in SaaS/payments, Spanish fluency, and a proven track record of growing and retaining a book of business. Excellent communication and negotiation skills are essential.

Qualifications

• 5+ years of experience in account management or sales, ideally within SaaS, payments, or business management software.
• Full proficiency in Spanish
• Proven success growing and retaining a book of business
• Consistent over-performance on key metrics and revenue targets
• Strong discovery and consultative selling skills
• Experience in the services industry (sports & entertainment, health & beauty, home services, and professional services) preferred, but not required
• Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
• Demonstrated success retaining and expanding strategic accounts
• Experience negotiating contracts and pricing with senior stakeholders
• Exceptional written and verbal communication skills
• Creative, strategic problem-solver who thrives in ambiguous environments
• Growth mindset, empathetic collaborator, and positive team player

Responsibilities

• Own and maintain relationships across a portfolio of ~175 mid-market services sellers, driving account expansion, retention, and satisfaction
• Consult with business owners and operators to uncover opportunities across payments, business management, and banking tools in English and Spanish
• Retain and grow portfolio through use-case expansion, cross-sell opportunities, and customized seller onboarding experiences
• Identify opportunities for technical Square solutions to address existing customer needs; project manage execution in collaboration with cross-functional teams
• Act as the voice of the customer, advocating for mid-market services seller needs with Product, Engineering, and Operations teams
• Negotiate contracts for use-case expansion and retention of your sellers
• Deliver white-glove client service, ensuring resolution of seller issues
• Inform operations and program design for this segment at scale

Skills

Account management

SaaS sales

Spanish fluency

Contract negotiation

Cross-functional collaboration

Growth mindset

Communication

Job description

Square is seeking an experienced Strategic Account Manager for mid-market health & beauty service sellers. You will manage ~175 accounts, expand use cases, and partner with Product, Engineering, and Operations to scale solutions.

Role requires 5+ years in SaaS/payments, Spanish fluency, and a proven track record of growing and retaining a book of business. Excellent communication and negotiation skills are essential.