Senior Bilingual Strategic Account Manager (Spanish)

Block, Inc.; Sacramento (CA); On-site; USD 135,000 - 186,000; Full time

Benefits offered by this job

Remote work option

Medical insurance

Flexible time off

Retirement savings plan

Job summary

Block, Inc. in Sacramento is seeking a Strategic Account Manager, bilingual in Spanish, to manage relationships with a large portfolio of top-tier sellers and grow our Restaurant Strategic Accounts program.

You will collaborate with owners and executives to expand use cases, address complex needs, and drive revenue growth while serving as a liaison to product teams. This role requires strong negotiation and cross-functional alignment across engineering, product and finance teams.

Qualifications

• 3+ years of relevant Account Management experience.
• Experience managing, retaining and growing a book of business.
• Consistent over-performance on sales or customer success metrics.
• Strong discovery skills with customers and stakeholder alignment.
• Ability to gather requirements and propose data-driven solutions.
• Experience negotiating contracts or pricing with senior stakeholders.

Responsibilities

• Manage a book of 175 Strategic Food & Beverage Sellers.
• Grow account-based revenue via use-case expansion and cross-sell.
• Serve as the voice of the upmarket seller with Product Teams.
• Act as a consultant to high-value restaurant sellers.
• Identify opportunities for Square solutions and manage execution with cross-functional teams.
• Partner with Strategic Account Executives on high-growth deals.
• Negotiate pricing for use-case expansion and retention.
• Provide white glove client service and troubleshoot issues.
• Inform operations and program design for this segment at scale.
• Conduct quarterly business reviews with stakeholders.

Skills

Account Management

Book of Business Growth

Negotiation

Spanish bilingual

Project Management

Cross-functional Collaboration

Communication

Problem Solving

Discovery Skills

Restaurant/F&B experience (preferred)

Job description

Block, Inc. in Sacramento is seeking a Strategic Account Manager, bilingual in Spanish, to manage relationships with a large portfolio of top-tier sellers and grow our Restaurant Strategic Accounts program.

You will collaborate with owners and executives to expand use cases, address complex needs, and drive revenue growth while serving as a liaison to product teams. This role requires strong negotiation and cross-functional alignment across engineering, product and finance teams.