Bilingual Strategic Accounts Manager - Restaurants

Block; San Francisco (CA); On-site; USD 135,000 - 186,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement plans

Family planning

Job summary

Block is seeking a Strategic Account Manager, Bilingual (Spanish) to manage relationships with some of our largest sellers and grow the Restaurant Strategic Accounts program. You will work with business owners and c-level executives to align Square solutions with complex needs across verticals, and you will act as a partner to drive revenue and adoption.

You will coordinate with product teams, negotiate pricing, and provide white-glove service, including quarterly business reviews and

Qualifications

• 3+ years of relevant Account Management experience
• Experience Managing, retaining and growing a book of business
• Consistent over-performance on key sales or customer success metrics
• Remarkable discovery skills with customers based in genuine curiosity about their business
• A technical solutioning framework, including the ability to conduct requirements gathering
• Proven experience managing multiple projects internally with engineering, product and finance teams
• Contract and/or pricing negotiations experience with external senior stakeholders
• Excellent written and verbal communication skills
• Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook
• Restaurant experience and/or F&B Technology experience preferred

Responsibilities

• Manage a book of 175 Strategic Food & Beverage Sellers
• Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
• Serve as the voice of the upmarket seller with Product Teams
• Act as a consultant and partner to high value restaurant sellers to accomplish their goals
• Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
• Partner with Strategic Account Executives on high-growth deals
• Negotiate pricing for use-case expansion and retention of your sellers
• Provide white glove client service and troubleshooting to ensure resolution of seller issues
• Inform operations and program design for this segment at scale
• Conduct quarterly business reviews with various stakeholders

Skills

Account Management

Spanish bilingual

Negotiation

Cross-functional

Communication skills

Job description

Block is seeking a Strategic Account Manager, Bilingual (Spanish) to manage relationships with some of our largest sellers and grow the Restaurant Strategic Accounts program. You will work with business owners and c-level executives to align Square solutions with complex needs across verticals, and you will act as a partner to drive revenue and adoption.

You will coordinate with product teams, negotiate pricing, and provide white-glove service, including quarterly business reviews and