Senior Store Operations Leader

H.E.B.; Dallas, Northern (TX, KY); Hybrid; USD 95,000 - 125,000; Full time

Job summary

H.E.B. in Dallas, TX is seeking an experienced Store Operations Manager to oversee all store functions, guide cross‑functional teams in the GM’s absence, and ensure safety, quality, and customer satisfaction.

You will lead maintenance, loss prevention, and customer service initiatives, manage staffing decisions, and maintain CM standards. CMU training and proven leadership are required.

Qualifications

• Proven management and leadership experience.
• Experience handling sensitive people issues.
• Emergency response situations experience.
• Experience with theft and security incidents.

Responsibilities

• Lead store operations and staff decisions when GM is absent.
• Resolve customer and Partner issues within guidelines.
• Oversee maintenance, sanitation, and safety standards.
• Monitor loss prevention and security, address shrink.
• Ensure tills are secured and cash controls.
• Coordinate with department managers and respond to emergencies.
• Prepare capital requests and maintain licenses.

Skills

Leadership

People management

Communication

Time management

Decision making

Flexibility

Education

CMU training

Job description

H.E.B. in Dallas, TX is seeking an experienced Store Operations Manager to oversee all store functions, guide cross‑functional teams in the GM’s absence, and ensure safety, quality, and customer satisfaction.

You will lead maintenance, loss prevention, and customer service initiatives, manage staffing decisions, and maintain CM standards. CMU training and proven leadership are required.