Senior Store Clerk

New Belgium Brewing; Kalamazoo (MI); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical & Dental Insurance

PTO

401k Match

Profit Sharing

Job summary

New Belgium Brewing in Kalamazoo, MI is seeking a Senior Store Clerk to deliver exceptional customer service, support store operations, manage stock, and coach staff. You will handle opening/closing, POS transactions, and in-store process management while upholding visual standards.

You’ll train and motivate team members, support online order fulfillment, and partner with leadership on policies and promotions. This role requires strong communication and a detail-oriented approach.

Qualifications

• Previous friendly and welcoming customer service experience.
• Experience tendering money transactions.
• Ability to multitask in a fast-paced retail environment.
• Willingness and initiative to assist other employees with customer and service needs.
• Takes direction easily from co-workers and leaders/managers to deliver the best customer experience.
• Effective communication and interpersonal skills.
• Ability to coach, train, and motivate others.
• Strong attention to detail and ability to follow established processes

Responsibilities

• Provide exceptional customer service to all patrons.
• Maintain knowledge of store policies, discounts, promotions, products, and retail procedures.
• Perform opening and closing duties.
• Use retail POS systems and tender transactions.
• Reconcile drawer deposits and report issues to leadership.
• Stock, rotate, and transport items to the sales floor.
• Maintain visuals through cleaning and displays.
• Support online store fulfillment by picking, packing, and shipping orders.
• Coach, train, and motivate staff to ensure consistent service.
• Guide pre-shift focus and communicate priorities.
• Assist with scheduling and store policies.
• Support inventory control as directed by leadership.
• Other duties as assigned

Skills

Customer service

Cash handling

Multitasking

Staff coaching

Communication

Team motivation

Detail orientation

Inventory control

Visual merchandising

Store operations

Tools

POS system

Job description

This position is responsible for providing exceptional customer service to retail customers, supporting day-to-day store operations, maintaining stock levels, upholding an aesthetically pleasing workplace, and serving as a direct resource for in-store process management, troubleshooting, and product knowledge. The Senior Store Clerk also coaches, trains, and motivates new and existing staff to ensure customer service expectations are upheld.

Essential Duties:

• Provides exceptional customer service to all patrons.
• Maintains knowledge of store policies, discounts, promotions, products, and retail procedures.
• Performs and ensures proper opening and closing duties are completed.
• Uses retail POS systems and accurately tenders transactions.
• Accurately reconciles drawer deposits and reports issues to store leadership.
• Ensures all retail items are stocked, rotated, and transported from storage to the sales floor as needed.
• Upholds visual presentation throughout the store through cleaning, organizing, and implementation of store displays.
• Supports online store fulfillment by picking, packing, and shipping online orders.
• Coaches, trains, and motivates new and existing store staff to support consistent customer service.
• Serves as a direct resource for in-store process management, troubleshooting, and product knowledge.
• Guides pre-shift focus for store staff, including operational and marketing priorities.
• Supports scheduling of store staff as needed.
• Works with leadership to develop and communicate store policies, discounts, promotions, and related processes.
• Supports inventory control needs as directed by store leadership.
• Other duties as assigned

Education/ Experience/Skills:

• Previous friendly and welcoming customer service experience.
• Prior experience tendering money transactions.
• Ability to multitask in a fast-paced retail environment.
• Willingness and initiative to assist other employees with customer and service needs.
• Takes direction easily from co-workers and leaders/managers to deliver the best customer experience.
• Effective communication and interpersonal skills.
• Ability to coach, train, and motivate others.
• Strong attention to detail and ability to follow established processes

Physical Requirements:

• Ability to lift objects weighing up to 56.5 lbs. and carry objects of this weight up to 100 feet.
• Ability to push/pull weights up to 50 lbs. and maintain the grip strength required to carry objects including buckets and cases.
• Must also show fine motor dexterity.
• Demonstrate their ability to climb stairs, stoop, kneel, twist, squat and reach overhead.
• The position requires frequent, constant standing and walking.

Working Conditions: Office, General Store

Wage information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is Bell's and New Belgium's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, or other position-related reasons.

Starting Hourly Rate: $21.00-$22.50 per hour

All Full-time Coworkers at Bell's and New Belgium enjoy the following benefits after one calendar month of employment: Medical & Dental Insurance (options available for dependents), Basic Term Life and AD&D Insurance, Short Term Disability Insurance, Flexible Spending Account, Employee Assistance Program, PTO, 401k Match, Paid Caregiver Leave, and Profit Sharing. Details will be shared, and questions answered during our interview process.

EEO Statement

Bell's and New Belgium welcomes all. We are committed to building an environment that is diverse, equitable, and inclusive within our own walls and amidst the entire craft beer community.

Bell's and New Belgium strictly prohibits and does not tolerate discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender identity and expression (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, marital status, sexual orientation, genetic information, or any other characteristic protected under applicable federal, state or local law.