Senior Store Associate

Mail, Copy & More, Inc.; Federal Way, Northern (WA, KY); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision insurance

Life insurance

Paid time off

Sick leave

Great teammates and community

Job summary

Mail, Copy & More, Inc. is seeking a Senior Store Associate who puts customers first and maintains a clean, organized shop. You will handle incoming packages, print orders, and sales with accuracy, while delivering friendly service to regulars and new customers.

The role requires working ~40 hours weekly, including afternoons and alternating Saturdays, with WA notary eligibility and strong attention to detail. You’ll help document processes and improve operations for future locations.

Qualifications

• Must provide friendly, professional customer service and problem solving.
• WA notary commission or ability to obtain within 3 months.
• Experience with shipping software or carrier shipping processes.
• Attention to detail and accurate handling of payments.

Responsibilities

• Assist customers and build rapport at the counter.
• Handle inbound shipments, organize, and ship via DHL/UPS/USPS.
• Run print jobs, resize files, and finish per customer specs.
• Process sales and returns on POS, including card terminals.
• Answer calls and emails; keep store clean and organized.
• Troubleshoot equipment and document procedures.
• Initial training, create playbooks, and contribute to future store rollouts.
• Open/close the store independently according to schedule.

Skills

Customer service

Attention to detail

English proficiency

Education

WA Notary Public Commission

Tools

ShipRite

Adobe Acrobat

Photoshop

Illustrator

Job description

Please do NOT contact the store directly about this role (no email, no phone calls, and no walk-ins). Our on-site team is focused on serving customers, which is our top priority. Apply using the form on this page.

About us

Mail, Copy, and More provides physical and virtual mailbox services, packing, shipping through major carriers (DHL, FedEx, UPS, USPS), office supplies, printing services, scanning, faxing, notary, passport photos, and much more. Our community is our most important asset, and our reason for existing as a business. We're looking for an experienced Senior Store Associate to join our team.

About the job

• Put the customer first. Be personable and professional, build rapport with our regulars, and meet each customer at their comfort level. Answer questions and resolve issues with the customer's needs above the shop's convenience and our own egos.
• Handle packages end-to-end: receive, organize, and store them, hand them to customers, and ship outbound mail and packages through DHL, FedEx, UPS, and USPS.
• Run print jobs: color and black-and-white, single- or double-sided, various sizes. Resize and adjust files as needed, then finish them (hole punch, staple, bind, cut, stack, arrange) to the customer's spec. Make copies. Send and receive faxes.
• Process sales and returns accurately on the point-of-sale system, including the credit card terminal, checks, and cash.
• Answer the store's phone, voicemail, and email.
• Keep the store clean and well organized.
• Troubleshoot the store's equipment when it acts up: computers, printers, the point-of-sale system, and other machines. Fix what you can, and know when to call the vendor.
• Learn every store process and write it down as you go, as training material others can follow. Once enough is captured, help design and roll out improvements so the store runs consistently, serves more customers without adding staff, and can be repeated in future locations.
• Take on ambiguous, ambitious problems (for example, "design a new inventory system for this store that we can reuse in future stores") and deliver on time with proactive updates.
• Open and/or close the store on your own on a regular basis, starting within your first two weeks. Being a self-starter who operates completely independently and without supervision, and reliably being in the store helping our customers during your hours, are an absolutely essential part of this role.
• Help with other duties as directed by the Manager.
• Physical demands: bend, lift, squat, stand, sit, twist, or reach for up to 8 hours at a time, and regularly lift, push, pull, or drag items up to 25 lbs. Some items weigh more.

About you

• Available to reliably work about 40 hours per week: initially Monday-Friday @ 11:00am-6:30pm, plus alternating Saturdays @ 10:00am-3:30pm, though we're looking for someone flexible beyond that availability too. Our store is closed Sundays. Days and hours may shift as demand changes.
• Hold a Washington notary public commission, or apply for one in your first week and have it within 3 months of your start date.
• At least two of the following three:
  • 2+ years with ShipRite or similar shipping software, or extensive hands‑on experience shipping with USPS, UPS, DHL, and FedEx: setting and comparing shipping rates across package sizes, processing inbound and outbound packages, managing mailbox rentals, and managing inventory and pricing.
  • 2+ years on production printers such as the Konica Minolta C361i, C4070 Digital Press, or Epson Stylus Pro 9800: scanning, copying, managing print queues, and changing paper and ink.
  • 2+ years with Adobe Acrobat plus any of these graphics tools: Adobe Photoshop, Illustrator, Canva, GIMP, CorelDRAW. Fluent at creating and editing PDFs and images.
• A first-principles thinker: break the problem down, plan, take feedback and adjust quickly, execute, give regular updates, and fold in what you learn. Curious and always growing.
• Comfortable with email, word processing, and routine office administration. Detail oriented.
• Speak, read, and write English. Communicate openly and constructively with teammates and management, and ask insightful questions.
• Authorized to work in the United States.

Nice to have

• Have used an AI assistant (Gemini, Claude, or ChatGPT) to edit images and documents.
• 2+ years with a work/ticket tracker such as Jira, Asana, Monday.com, or Azure DevOps: defining tasks, knowing what "done" means, keeping tasks current, proactively taking on new work, and documenting improvements to how we work. Familiar with Agile practices like Kanban.
• Pay for this role starts at $25/hr, and has room to grow.
• 401(k), if 18 years or older.
• Dental, vision, and life insurance.
• We don't offer medical insurance at this time.
• Paid time off, sick leave, and other benefits.
• Great teammates and community.

The actual base pay offered will depend on job-related knowledge, skills, and experience, and on pay equity with the rest of the team. It is not typical for a new hire to start at the high end of the range.

Mail, Copy, and More is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Mail, Copy, and More is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at or let us know at any time during your application process.