Senior Store & Print Operations Lead

Mail, Copy & More, Inc.; Federal Way, Northern (WA, KY); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision insurance

Life insurance

Paid time off

Sick leave

Great teammates and community

Job summary

Mail, Copy & More, Inc. is seeking a Senior Store Associate who puts customers first and maintains a clean, organized shop. You will handle incoming packages, print orders, and sales with accuracy, while delivering friendly service to regulars and new customers.

The role requires working ~40 hours weekly, including afternoons and alternating Saturdays, with WA notary eligibility and strong attention to detail. You’ll help document processes and improve operations for future locations.

Qualifications

• Must provide friendly, professional customer service and problem solving.
• WA notary commission or ability to obtain within 3 months.
• Experience with shipping software or carrier shipping processes.
• Attention to detail and accurate handling of payments.

Responsibilities

• Assist customers and build rapport at the counter.
• Handle inbound shipments, organize, and ship via DHL/UPS/USPS.
• Run print jobs, resize files, and finish per customer specs.
• Process sales and returns on POS, including card terminals.
• Answer calls and emails; keep store clean and organized.
• Troubleshoot equipment and document procedures.
• Initial training, create playbooks, and contribute to future store rollouts.
• Open/close the store independently according to schedule.

Skills

Customer service

Attention to detail

English proficiency

Education

WA Notary Public Commission

Tools

ShipRite

Adobe Acrobat

Photoshop

Illustrator

Job description

Mail, Copy & More, Inc. is seeking a Senior Store Associate who puts customers first and maintains a clean, organized shop. You will handle incoming packages, print orders, and sales with accuracy, while delivering friendly service to regulars and new customers.

The role requires working ~40 hours weekly, including afternoons and alternating Saturdays, with WA notary eligibility and strong attention to detail. You’ll help document processes and improve operations for future locations.