Client Service I Representative- Mailroom

Canon USA; Oaks (PA); On-site; USD 23,694 - 32,194; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program (cas

Volunteer opportunities to give back

Canon welcome kit

Job summary

Canon USA in Oaks, PA is seeking a detail‑oriented, customer‑facing Warehouse/Shipping Associate to support prompt delivery and accurate handling of goods on site. You will perform shipping/receiving, inventory checks, and mail/courier tasks, while delivering responsive service to internal and external customers.

The role requires lifting up to 50 lbs, standing for long periods, and occasional driving between client locations.

Qualifications

• HS Diploma, GED, or equivalent experience required.
• Basic computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work overtime as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• May require driving between multiple client locations; a personal vehicle may also be required (valid driver's license and acceptable driving record necessary).
• Ability to lift up to 50 lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Responsibilities

• Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.
• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal communication.
• Strong focus on providing good customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.
• Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
• Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
• Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.
• Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.
• Analyzes ongoing activity of inventory.
• Assists in identifying slow moving and obsolete inventory or when inventory levels are low.
• Monitors and communicates status of inventory.
• Initiates, conducts and reports on Physical Inventories.
• Responsible for the accuracy and control of the shipping and dock operations.
• Experience in operation of a palette jack, regularly lifting heavy objects (50+ lbs) is required.
• Retrieves merchandise from stock or freight carrier, frequently with a palette jack.
• Verifies incoming shipments corresponding to packing lists.
• Completes required receiving documentation in order to maintain accurate department records.
• Packs, weighs, and labels parcels in a manner which minimizes the occurrence of transport damage.
• Responds to inquiries from internal personnel and customers and provides shipping status information.

Job description

Responsible for prompt delivery of various on‑site work assignments, providing customer service and ultimately, customer satisfaction.

Main Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal communication.
• Strong focus on providing good customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Attends cross‑functional trainings to ensure ability to provide coverage when short‑staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.

Mail / Courier Services

• Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classes of United States Postal Services mail.
• Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
• Researches and routes unidentified and generic mail.
• Receives, logs, delivers and tracks messenger items.
• Responds to customer requests.
• Performs routine upkeep of equipment.
• Records and tracks customer inquiries and fulfillment of requests.

Shipping / Receiving

• Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
• Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
• Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.

Inventory Services

• Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.
• Analyzes ongoing activity of inventory.
• Assists in identifying slow moving and obsolete inventory or when inventory levels are low.
• Monitors and communicates status of inventory.
• Initiates, conducts and reports on Physical Inventories.

Warehouse

• Responsible for the accuracy and control of the shipping and dock operations.
• Experience in operation of a palette jack, regularly lifting heavy objects (50+ lbs) is required.
• Retrieves merchandise from stock or freight carrier, frequently with a palette jack.
• Verifies incoming shipments corresponding to packing lists.
• Completes required receiving documentation in order to maintain accurate department records.
• Packs, weighs, and labels parcels in a manner which minimizes the occurrence of transport damage.
• Responds to inquiries from internal personnel and customers and provides shipping status information.

About You: The Skills & Expertise You Bring

Please note: this is a customer‑facing role, and requires compliance with customer policies and protocols, which may include COVID‑19 vaccination and other measures relating to COVID‑19.

In accordance with applicable law, we are providing the anticipated hourly rate for this role: $17.20 to $23.37/ hr.

• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Basic computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work overtime as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• May require driving between multiple client locations; a personal vehicle may also be required (valid driver's license and acceptable driving record necessary).
• Ability to lift up to 50 lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Perks

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

Workstyle Description

Full‑Time On Site - This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.