Mailroom Teammate

Northeast Grocery; City of Schenectady (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Tops is seeking a Mailroom and Copy Center Clerk to support daily operations at one location. You will handle mail, packages, and print/copy requests for internal customers while presenting a professional image and delivering excellent service.

Responsibilities include operating print gear, troubleshooting, processing service requests, and maintaining stocked work areas. Evening shifts may be required.

Qualifications

• Ability to work within a team as well as work independently.
• Ability to communicate effectively verbally and in writing with internal departments on issues.
• Present a customer-oriented image of professionalism and service satisfaction while adhering to company policies and procedures.
• Knowledge of computer operation, including Microsoft Office Suite. Microsoft O365 knowledge a plus.
• Experience operating online shipping services such as UPS Online preferred.
• Previous experience in a mailroom operation, shipping, and/or receiving preferred.

Responsibilities

• Operates print production gear, including direct print and multi-functional printer equipment.
• Performs basic troubleshooting of print gear, including acting as first responder to customer service call requests via Support Desk notification(s).
• Generates detailed service requests to assigned service provider, ensuring vendor SLA's are met or exceeded and internal service ticket is updated with all relevant information.
• Ensures internal print & copy areas are neat and well stocked with supplies.
• Prints, copies, distributes submitted requests from internal customers via hardcopy and/or electronically.
• Receives, sorts, delivers US Mail and related materials to designated drop-off areas.
• Operates mail/postage meter, sorts outgoing mail according to target destinations.
• Performs basic troubleshooting of mail/postage meter. May involve initiating direct service request(s) to service provider(s) and supplying internal Support Desk with detailed notes for call logging.
• Receives, sorts, delivers all incoming packages from common carriers, freight companies, delivery trucks, etc.. Notates damage (if applicable) and piece count.
• Processes outbound packages via common carrier.
• Escorts outside vendors as needed.

Skills

Teamwork

Verbal communication

Written communication

MS Office

O365 knowledge

Shipping software

Mailroom experience

Education

High school diploma

Tools

UPS Online

Job description

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The Mailroom and Copy Center Clerk supports the daily operations of one location including any or all of the following:receiving/delivering/shipping packages, sorting/delivering/metering mail, producing print & copy jobs, and taking/filling orders from internal customers. Provides overall Mailroom/Copy Center tasks by presenting a professional appearance including extraordinary customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

COPY CENTER RESPONSIBILITIES

• Operates print production gear, including direct print and multi-functional printer equipment.
• Performs basic troubleshooting of print gear, including acting as first responder to customer service call requests via Support Desk notification(s).
• Generates detailed service requests to assigned service provider, ensuring vendor SLA's are met or exceeded and internal service ticket is updated with all relevant information.
• Ensures internal print & copy areas are neat and well stocked with supplies.
• Prints, copies, distributes submitted requests from internal customers via hardcopy and/or electronically.

MAILROOM RESPONSIBILITIES

• Receives, sorts, delivers US Mail and related materials to designated drop-off areas.
• Operates mail/postage meter, sorts outgoing mail according to target destinations.
• Performs basic troubleshooting of mail/postage meter. May involve initiating direct service request(s) to service provider(s) and supplying internal Support Desk with detailed notes for call logging.
• Receives, sorts, delivers all incoming packages from common carriers, freight companies, delivery trucks, etc.. Notates damage (if applicable) and piece count.
• Processes outbound packages via common carrier.
• Escorts outside vendors as needed.

MINIMUM QUALIFICATIONS

• Ability to work within a team as well as work independently.
• Ability to communicate effectively verbally and in writing with internal departments on issues.
• Present a customer-oriented image of professionalism and service satisfaction while adhering to company policies and procedures.
• Knowledge of computer operation, including Microsoft Office Suite. Microsoft O365 knowledge a plus. .
• Experience operating online shipping services such as UPS Online preferred.
• Previous experience in a mailroom operation, shipping, and/or receiving preferred.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent.
• Experience operating mail/postage meter and production printers preferred.
• Experience working in a Mailroom, Copy Center, and/or Reprographics preferred.

Use of AI in Our Work
At Northeast Grocery, we encourage the responsible use of artificial intelligence (AI) tools to help increase efficiency, productivity, and quality of work. Corporate team members may be expected to leverage AI-enabled tools to support tasks such as analysis, content development, problem-solving, and process improvement. All AI use must align with company policies, data privacy standards, and ethical guidelines.

PHYSICAL REQUIREMENTS

Exposure to Cold Environment Occasional 1-3 Hours

Exposure to Hot Environment Occasional 1-3 Hours

Lifting Frequent 3-5 Hours up to 25lbs

Pushing/Pulling Frequent 3-5 Hours up to 25lbs

Sitting Occasional 1-3 Hours

Twisting Frequent 3-5 Hours

SCHEDULE REQUIREMENTS

• Evenings, nights, and weekend shifts may be required to fulfill the needs of the business.

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.