Mailroom Associate

SPS North America; Normal (IL); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Career growth

Learning & development

We recognize talent

Paid time off

Bonuses

Health benefits

Job summary

SPS North America is seeking a Mailroom Associate to manage mail, packages, and office services in a fast-paced environment. You will coordinate deliveries, process inbound/outbound items, and provide proactive customer service to employees and vendors.

The role requires forklift familiarity, strength to lift up to 100 lbs, and comfort with desk and mobile tech. You will support inventory, facilities tasks, and back-up coverage as needed.

Qualifications

• Preferably at least 1 year of shipping and receiving experience in a fast-paced environment.
• Can receive, sort, and distribute incoming mail, packages, and deliveries accurately and in a timely manner.
• Must be able to operate a forklift.
• Must be familiar with smartphone technology.
• Must be familiar with desktop computer technology.
• Must be comfortable with frequent face-to-face customer interactions.
• Must be able to lift and carry up to 100 pounds.
• Must have legible handwriting.
• Approximately 50% of the time this position requires the below physical demands.
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.

Responsibilities

• Track, log, and maintain records of incoming and outgoing packages.
• Operate mailroom equipment, including postage machines, scanners, copiers, and printers.
• Coordinate with carriers and vendors regarding deliveries, pickups, and shipment inquiries.
• Provide 5-star customer service to all employees.
• Receive goods and verify the quality and count of items unloaded; report discrepancies per policy.
• Maintain accurate records of all received items.
• Complete documentation for damaged or missing items and report issues to supervisor.
• Receive inbound mail/packages, sort, and input into chain of custody software.
• Operate mail machines including postage meters, photocopiers, and mail folding/inserting machines.
• Maintain records of receipt and mailing dates.
• Notify employees upon receipt of inbound deliveries and distribute mail/packages.
• Act as point of contact for mail/package inquiries.
• Submit work orders for certain requests.
• Monitor office supply levels and replenish or order as needed.
• Build professional relationships with customers and teams.
• Train back-up staff and provide guidance on policies and procedures.

Skills

Verbal communication

Written communication

Multitasking

Organizational skills

Customer service

MS Office

Independent work

Attention to detail

Face-to-face interactions

Tools

Forklift operation

Smartphone proficiency

Desktop computer literacy

Job description

The Mailroom Associate provides exceptional mail and receiving services, ensuring timely processing, distribution, and delivery of inbound mail, packages, and supplies to support the onsite business service center. The mailroom Associate is responsible for managing the daily flow of incoming and outgoing mail, packages, and office services while ensuring accuracy, efficiency, and excellent customer service. This role supports overall workplace operations through mail distribution, shipping and receiving, inventory management, and facilities support.

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership.

What You'll Do:

• Track, log, and maintain records of incoming and outgoing packages.
• Operate mailroom equipment, including postage machines, scanners, copiers, and printers.
• Coordinate with carriers and vendors regarding deliveries, pickups, and shipment inquiries.
• Provides 5-star customer service to all employees (in all forms of communication).
• Receives goods and verifies the quality and count of all items unloaded; checks against suppliers’ count and immediately reports discrepancies per company policy.
• Maintains accurate records of all received items.
• Completes documentation for damaged or missing items and reports issues to supervisor.
• Receives inbound mail/packages, sorts incoming mail, and inputs into chain of custody software.
• Operates mail machines including postage meters, photocopiers, and mail folding/inserting machines.
• Maintains records of receipt, mailing dates, and other required information.
• Notifies employees upon receipt of inbound deliveries and distributes mail/packages to personnel.
• Acts as point of contact for company personnel on mail/package inquiries.
• Submits work orders for certain requests.
• Monitors office supply levels and replenishes or orders as needed.
• Builds professional relationships with customers and other teams.
• Trains back-up staff and provides guidance on policies and procedures.
• Determines additional support needed when handling sensitive inquiries.
• Provides reception, concierge, or hospitality coverage as needed.
• Strong verbal and written communication skills.
• PC skills with MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Knowledge and understanding of receiving procedures and ability to comprehend instructions.
• Ability to work independently and complete projects.
• Attention to detail for validating packing slips and receiving documentation.

What We're Looking for:

• Preferably at least 1 year of shipping and receiving experience in a fast-paced environment.
• Can receive, sort, and distribute incoming mail, packages, and deliveries accurately and in a timely manner.
• Must be able to operate a forklift.
• Must be familiar with smartphone technology.
• Must be familiar with desktop computer technology.
• Must be comfortable with frequent face-to-face customer interactions.
• Must be comfortable standing and walking for the full shift.
• Must be able to lift and carry up to 100 pounds, with varying frequency.
• Must have legible handwriting.
• Approximately 50% of the time this position requires the below physical demands.
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.

Preferred:

• Preferably with forklift certification.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status: This posting is for an existing vacancy.

Pay Range

$21.50 - $21.50 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.