Senior Enterprise Storage Support Engineer (AI Era)

VAST Data; Seattle (WA); On-site; USD 100,000 - 120,000; Full time

Job summary

A leading software company in Seattle seeks a Customer Support Engineer to provide technical expertise and support for enterprise software solutions. The role involves responding to technical issues, managing customer relationships, and driving product adoption. Candidates should have at least 5 years of experience in customer-facing roles involving complex storage solutions, proficiency in Linux, and strong communication skills. A MS or B.Sc. in a related field is required, along with a willingness to travel occasionally.

Qualifications

• 5+ years of customer-facing roles in pre-sale/post-sale with complex storage solutions.
• Proficient in Linux system administration and common tasks.
• Significant experience with file systems and NAS implementation.

Responsibilities

• Build trusted customer relationships based on a customer-first mindset.
• Respond to technical support issues quickly.
• Complete daily technical operations and drive issues to resolution.
• Advocate for prioritized account needs and track bugs.
• Guide account teams on technical status and activities.

Skills

Customer-facing roles

Time-management skills

IT infrastructure knowledge

Linux system administration

Networking troubleshooting

Bash scripting

File systems experience

Communication skills

Education

MS or B.Sc. in CS, CE, EE, or related field

Job description

A leading software company in Seattle seeks a Customer Support Engineer to provide technical expertise and support for enterprise software solutions. The role involves responding to technical issues, managing customer relationships, and driving product adoption. Candidates should have at least 5 years of experience in customer-facing roles involving complex storage solutions, proficiency in Linux, and strong communication skills. A MS or B.Sc. in a related field is required, along with a willingness to travel occasionally.