Senior Stewarding & Guest Experience Lead

MGM Resorts International; United States; On-site; USD 60,000 - 82,000; Full time

Benefits offered by this job

Wellness incentive programs

Hotel/food & beverage discounts

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional and personal development

Job summary

MGM Resorts International, based in Las Vegas, seeks a Senior Executive Assistant Steward at Mandalay Bay to lead stewarding operations and elevate guest experiences. You will manage staffing, training, and policy implementation to ensure service excellence across Food & Beverage outlets and kitchen areas.

You will coordinate with contract vendors, address labor relations concerns, and drive development programs to maintain high standards of cleanliness, safety, and efficiency in a dynamic

Qualifications

• 2+ years of relevant experience in stewarding within the hotel/casino industry.
• Experience in multi-venue stewarding operations and/or banquet stewarding operations.

Responsibilities

• Manages stewarding operations to meet and exceed departmental goals.
• Oversees HR responsibilities: hiring, training, performance feedback, and employee satisfaction.
• Investigates stewarding labor relations issues and provides counseling or disciplinary actions as needed.
• Oversees job training and development programs through stewarding managers.
• Implements F&B policies, procedures, training, and schedules for stewarding staff.
• Coordinates purchasing needs for Food & Beverage operations and outlet support.
• Ensures staff are trained on stewarding policies and equipment usage.
• Acts as liaison with contract companies and outside vendors; coordinates with Health Department.
• Conducts walk-through inspections of kitchen areas.

Skills

Stewarding experience

Multi-venue stewarding

Job description

MGM Resorts International, based in Las Vegas, seeks a Senior Executive Assistant Steward at Mandalay Bay to lead stewarding operations and elevate guest experiences. You will manage staffing, training, and policy implementation to ensure service excellence across Food & Beverage outlets and kitchen areas.

You will coordinate with contract vendors, address labor relations concerns, and drive development programs to maintain high standards of cleanliness, safety, and efficiency in a dynamic