Senior Statewide Facilities Operations Manager

Commonwealth of Massachusetts; Boston (MA); On-site; USD 112,000 - 173,000; Full time

Job summary

Commonwealth of Massachusetts is seeking a Senior Operations Manager in Boston to lead the statewide facilities program for 1.8 million square feet of buildings, including major state facilities. The SOM reports to the Director of Property Operations within the Office of Facilities Management and Decarbonization and supervises 25–30 staff and contractors to ensure high performance and client satisfaction.

The role emphasizes policy development, resource management, and collaborative leadership

Qualifications

• Six years of full-time or equivalent experience in administration or management, with at least two years in supervisory or managerial roles.
• Relevant substitutions (certificate, degree) may reduce required experience per policy.

Responsibilities

• Collaborate with the Director to develop statewide facilities management programs for 1.8 million square feet.
• Establish policies to drive high personnel performance, safety, and client satisfaction.
• Supervise the unit's daily operation and maintenance against agency goals.
• Support Facility Managers in decision-making, resource allocation, and knowledge sharing.
• Oversee 25–30 facilities staff, contractors, and on-call duties across Boston buildings.

Job description

Commonwealth of Massachusetts is seeking a Senior Operations Manager in Boston to lead the statewide facilities program for 1.8 million square feet of buildings, including major state facilities. The SOM reports to the Director of Property Operations within the Office of Facilities Management and Decarbonization and supervises 25–30 staff and contractors to ensure high performance and client satisfaction.

The role emphasizes policy development, resource management, and collaborative leadership