Senior Operations Manager

Commonwealth of Massachusetts; Boston (MA); On-site; USD 112,000 - 173,000; Full time

Job summary

Commonwealth of Massachusetts is seeking a Senior Operations Manager in Boston to lead the statewide facilities program for 1.8 million square feet of buildings, including major state facilities. The SOM reports to the Director of Property Operations within the Office of Facilities Management and Decarbonization and supervises 25–30 staff and contractors to ensure high performance and client satisfaction.

The role emphasizes policy development, resource management, and collaborative leadership

Qualifications

• Six years of full-time or equivalent experience in administration or management, with at least two years in supervisory or managerial roles.
• Relevant substitutions (certificate, degree) may reduce required experience per policy.

Responsibilities

• Collaborate with the Director to develop statewide facilities management programs for 1.8 million square feet.
• Establish policies to drive high personnel performance, safety, and client satisfaction.
• Supervise the unit's daily operation and maintenance against agency goals.
• Support Facility Managers in decision-making, resource allocation, and knowledge sharing.
• Oversee 25–30 facilities staff, contractors, and on-call duties across Boston buildings.

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Senior Operations Manager (260006P2)

Job Description

Senior Operations Manager - ( 260006P2 )

Description

Agency Overview

The Division of Capital Asset Management and Maintenance (DCAMM), which oversees over $2 billion in capital programs and projects, is responsible for capital planning, project delivery, property management, and real estate services for the Commonwealth. We are stewards of the Commonwealth ’ s assets, which include 3 million square feet of state buildings. As an agency, we care for the people of our state and the future of our planet.

• We work with state agencies to create and manage forward-thinking, sustainable buildings to meet the needs of the Commonwealth ’ s citizens and help achieve a zero-carbon future.
• We are partners with fellow agencies to help them meet their strategic needs with fiscally responsible building and real estate solutions.
• We support the growth of the Commonwealth’s economy and actively engage with private sector partners to make it easier to do business with the Commonwealth.
• We work to expand access, opportunity, and equity to create more inclusive services, planning and outcomes for all the citizens of the Commonwealth.

DCAMM is a central agency in implementing several key policy priorities of the Healey-Driscoll Administration, including promoting decarbonization and climate resilience in all state facilities, identifying and facilitating opportunities to repurpose underutilized state property for housing production, and increasing the participation of underrepresented groups in public construction contracting and in the public construction workforce.

Position Summary

The Senior Operations Manager (SOM) directly reports to the Director of Property Operations in the Office of Facilities Management and Decarbonization (OFMD), and indirectly reports to the Deputy Commissioner, OFMD. The SOM as Property Operations’ second in command for the Boston metropolitan area, manages staff in their performance of the agency statewide program of building and land management, as specified in client service level agreements. The portfolio encompasses 1.8 million square feet of buildings including the McCormack State Office Building, Erich Lindemann Mental Health Center, and Charles F. Hurley Building in Boston and the MA Technology Information Center (MITC) in Chelsea.

The SOM supervises Facilities Managers and indirectly, their staff. The primary duty is to manage staff, delegate work and oversee outside service providers to perform at a high level of effectiveness. As a senior supervisor, the SOM drives and maintains high personnel performance towards operational results, good customer communication, and collaborative relationships. Indirectly the SOM supervises 25-30 employees, and contractors.

Duties & Responsibilities

• Collaborate with the Director to develop policies to support and oversee the agency’s program of statewide managed facilities maintenance over 1.8 million square feet of buildings.
• Develop policies and procedures to drive and maintain an environment of high personnel performance towards operational results, safety, good customer communication, and collaborative relationships.
• Supervise execution of the unit ’ s statewide program of daily operation and managed maintenance for agency-managed state buildings towards goals.
• Support Facility Managers ’ decisions, share knowledge, delegate tasks, and allocate resources.
• Support subordinate Facility Managers in exceptional personnel and resource management to adhere to agreed services and to achieve client satisfaction.
• Supervise 25-30 facilities staff, providing services at three active, high-profile buildings and one inactive building in the Boston metropolitan area. Staff oversight includes Facility Managers, indirect supervision of Assistant Facility Managers, line operating staff, contractors, and oversight of operations at buildings. Available on the call list for Building Emergencies.

Salaries will be determined based on candidate experience and organizational peer equity.

Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / AFFIRMATIVE Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Program Manager VIII

Job

Equipment, Facilities & Services

Agency

Division of Capital Asset Management

Schedule

Full-time

Shift

Day

Job Posting

Oct 14, 2026, 9:32:28 PM

Number of Openings

1

Salary

111,961.20 - 173,020.79 Yearly

If you have Diversity, Affirminative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Daniel Kelley - 8572082628

Bargaining Unit : M99-Managers (EXE)

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No