Senior Staff SRE: Incident Prevention & Post-Incident

GEICO; Seattle (WA); On-site; USD 110,000 - 260,000; Full time

Job summary

GEICO seeks an experienced Senior Staff Engineer – SRE focused on Incident Prevention and Post Incident Correction of Errors. You will enhance COE tooling, perform deep root cause analyses, and drive reliability across distributed systems in a high‑scale environment.

In this role you will lead technical design decisions, champion observability improvements, and mentor teams during high‑severity incidents, while contributing to a 24x7 on‑call culture and robust incident response practices.

Qualifications

• Hands on proficiency in Go, Java, Python, C# for production-grade full stack applications on Kubernetes and serverless technologies.
• Experience with SQL and NoSQL technologies.
• Experience with building data pipelines analytics, and dashboards using Spark, Trino, Grafana, Superset, PowerBI.
• Experience with OpenTelemetry and observability platforms such as Grafana, Datadog, Splunk, Azure Monitor.
• Experience with incident management platforms such as PagerDuty.
• Proficiency with AI assisted development tools such as Claude Code, Cursor and GitHub Copilot.
• Experience improving incident, post incident review, or reliability processes at scale through automation, data, and cross‑team influence.
• Deep incident forensics and root cause analysis skills, with the ability to raise COE quality across teams.
• Strong understanding of observability, reliability engineering, incident management, and post‑incident improvement practices.
• Experience supporting incident response and high‑severity production incidents in complex environments.
• Strong software engineering fundamentals and system design skills, with experience building reliable production systems at scale.
• Ability to lead technical design and architecture decisions in complex distributed systems.
• Strong communication skills and the ability to coach engineering teams and present findings clearly to leadership.

Responsibilities

• Design, develop and operate automation, self-service tools, dashboards, and data pipelines that automate and scale COE workflows and reduce manual tracking and follow-ups.
• Run and moderate weekly GEICO-wide COE presentation sessions for qualified high‑severity incidents, ensuring the right owners are prepared to present.
• Lead and improve the COE process across the engineering organization.
• Provide technical leadership in system design, architecture, and hands‑on engineering for COE improvements, automation, and incident tooling.
• Coach application engineering teams so they can identify the true root cause, explain incidents clearly, and produce clear, complete, high‑quality COEs.
• Provide technical leadership for root cause analysis across distributed systems using logs, metrics, traces, and observability data.
• Identify gaps exposed by incidents, such as missing alerts, weak monitoring, incomplete runbooks, poor testing, or bypassed deployment controls.
• Look across incidents to find repeat patterns, connect lessons across COEs, and share insights that improve prevention and reliability.
• Partner with application engineering teams, platform teams, SRE, and operational stakeholders to drive accountability and continuous improvement, by driving improvements in their technology strategy and roadmaps.

Skills

Go

Java

Python

C#

Kubernetes

Azure

AWS

Serverless

OpenTelemetry

Observability

Incident Mgmt

Education

Bachelor's degree in CS/Info Systems

Tools

SQL

NoSQL

Spark

Trino

Grafana

Superset

PowerBI

Datadog

Splunk

PagerDuty

Azure Monitor

Job description

GEICO seeks an experienced Senior Staff Engineer – SRE focused on Incident Prevention and Post Incident Correction of Errors. You will enhance COE tooling, perform deep root cause analyses, and drive reliability across distributed systems in a high‑scale environment.

In this role you will lead technical design decisions, champion observability improvements, and mentor teams during high‑severity incidents, while contributing to a 24x7 on‑call culture and robust incident response practices.