Senior Staff Software Engineer - AI Core Leader

Salesforce, Inc.; United States; Remote; USD 173,000 - 260,000; Full time

Job summary

Salesforce, Inc. is seeking an Engineer for the AI Core team to transform ambiguous AI problems into durable, high-quality systems.

You will build retrieval and agent infrastructure, craft developer tooling, and lead end-to-end optimization from design to production with strong emphasis on reliability and governance. You will work with product and engineering leadership to decide what to build, how to build it, and how to measure improvements in answer quality and user satisfaction across

Qualifications

• Strong backend engineering fundamentals and proficiency in languages such as Ruby on Rails, Python, JavaScript, or Go, with SQL and RDBMS experience (PostgreSQL preferred).
• Hands-on experience with the AI application lifecycle: experiment setup, dataset curation, offline evaluation, error analysis, deployment, and online evaluation.
• Demonstrated technical leadership: lead significant projects, design solutions for non-trivial problems, and influence architecture beyond your workstream.

Responsibilities

• Lead retrieval initiatives end to end: design, build, and operate retrieval systems using RAG and hybrid search to ensure correct content with appropriate context.
• Build developer tooling for production agents: design frameworks and platform pieces for multi-agent orchestration and tracing/evaluation.
• Own answer quality: diagnose why answers are thin or inconsistent by separating retrieval from generation problems and set a quality bar.
• Design content and data models: define how content from documents, knowledge bases, and transcripts is ingested, segmented, labeled, and retrieved.
• Make AI changes safe to ship: build evaluation, observability, and rollout practices for prompts, models, and retrieval.
• Set performance and scaling benchmarks across the platform: track targets for retrieval/indexing, LLM provider usage, and agent orchestration.
• Own operational health: ensure reliability and performance, participate in on-call, and communicate during incidents.
• Use agentic development to raise leverage: create reusable workflows and tooling for engineers.

Skills

Backend engineering

Ruby on Rails

Python

JavaScript

Go

SQL

PostgreSQL

AI systems

LLM-powered apps

On-call reliability

Tools

pgvector

Job description

Salesforce, Inc. is seeking an Engineer for the AI Core team to transform ambiguous AI problems into durable, high-quality systems.

You will build retrieval and agent infrastructure, craft developer tooling, and lead end-to-end optimization from design to production with strong emphasis on reliability and governance. You will work with product and engineering leadership to decide what to build, how to build it, and how to measure improvements in answer quality and user satisfaction across